We are wondering if anyone has a similar venue where 1 section is reserved and the other is general admission and how this was handled re: ticket design ( I could not figure out how to attache a file with ticket design example).
We created a ticket design that we thought would meet our needs. The section printed in Large text just below the Event Name. Seat numbers only print on the far left of ticket (large enough for our volunteers to read). End of season discussions revealed that our patrons and our volunteers had problems understanding where to sit due to the fact of the Letters/Numbers on the lower left section of ticket. Our volunteers were trained to first look to the wording - Loge v General...and if General disregard seat assignment; customers did not understand this was not an assigned seat in the General seasing seciton even although staff tried to explain at time of sale.
In an effort to eliminate this confusion one of our staff suggested for each of these events, could we have 1 event for Loge/Reserved seating with a corresponding ticket design and a separate event for the General seating section and it's own ticket design. Plan would be to block out the seats not available depending on section being sold. We could black out the seat numbers for our box office sales and figure out something else for print at home tickets.
Any suggestions are appreciate.
Thank you in advance, Marina.
Hello Marina,
At a previous venue we got around this using the custom ticket elements based on the letter of the row, something along the lines of
if row = "U" then "Unres" else row + seat_number
That way we could control which tickets printed as unreserved using the row letter in the facility.
Grae