We are trying to put a message pricing rule on sub renewals and it will not fire. As of now I have the rule set to fire when the item is viewed from the cart on the website. This is the first time I have had a problem with it not firing. Is it because the subscription is already in the cart and not being added? Any ideas as to where to place the rule to get it to fire?
Hey Rhea,
We are in this same boat. Did you find the solution?
Dot
Hi Dot,
Unfortunately it was an issue that could not be resolved. After much discussion we found out that there was really no way to get the rule to fire. This is because our rollovers were set up with no order date; and the only way to make a rule fire is to have an order date associated with it. In the end we had to manually manipulate everything on the back end.
That being said, while we were working with Task to try and remidy the issue, they did come up with a couple of other ideas. They suggested adding a stagnet web page with a message in between the order and check out pages, which was on the short list of possibilities for us.
Sorry I couldn't be of more help.
That is exactly right. Even though the renewal is already in the cart, unless something else is added to the cart by the user there is nothing for the rule to clasp onto to trigger.
Oh dear.
You don’t think it is because rules fire when items are added or removed from the cart and since renewals are technically already in the cart, it doesn’t know to fire?
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Dot Krebs Sent: Tuesday, March 21, 2017 3:57 PM To: Dot Krebs <dkrebs@actorstheatre.org> Subject: Re: [Tessitura Ticketing Forum] Pricing Rule on Sub Renewal
From: Rhea Shaffer <bounce-rheashaffer4536@tessituranetwork.com> Sent: 1/6/2017 2:26:08 PM
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Hey now. That’s a pretty good solution.
I tell ya, I thought I was losing my mind until I saw your post.
Thanks for the assist.
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Rhea Shaffer Sent: Tuesday, March 21, 2017 4:41 PM To: Dot Krebs <dkrebs@actorstheatre.org> Subject: Re: [Tessitura Ticketing Forum] Pricing Rule on Sub Renewal
From: Dot Krebs <bounce-dotkrebs9366@tessituranetwork.com> Sent: 3/21/2017 3:40:01 PM