We are trying to put a message pricing rule on sub renewals and it will not fire. As of now I have the rule set to fire when the item is viewed from the cart on the website. This is the first time I have had a problem with it not firing. Is it because the subscription is already in the cart and not being added? Any ideas as to where to place the rule to get it to fire?
Hey Rhea,
We are in this same boat. Did you find the solution?
Dot
Hi Dot,
Unfortunately it was an issue that could not be resolved. After much discussion we found out that there was really no way to get the rule to fire. This is because our rollovers were set up with no order date; and the only way to make a rule fire is to have an order date associated with it. In the end we had to manually manipulate everything on the back end.
That being said, while we were working with Task to try and remidy the issue, they did come up with a couple of other ideas. They suggested adding a stagnet web page with a message in between the order and check out pages, which was on the short list of possibilities for us.
Sorry I couldn't be of more help.