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Selling Wheelchair seats onlie

Veltria Roman
$organization

Hi there,

We use TNEW and are finally putting wheelchair seats online for sale and not only through the Box Office.  I am wondering if anyone has any trick that they use to manage this.  I am looking for ways to message to patrons about the seats they have chosen and possible reports that can be pulled daily to see if the seats have been sold.

 

Thank you for any advice you can offer.

  • $organization

    Hi Veltria,

    This is an enhancement request that am actually putting in right now. We feel that this is something TNEW is really lacking at the moment and I have been told that there is no way to do this currently without a customization. We have seen a large uptick in guests that purchase the wheelchair seating online and arrive to find that there is no chair there for them and they have to request a chair be put there.

    If you find a way of doing this without a customization please let me know. In the meantime head over to TASK and add an enhancement request.

    Thanks,
    Daniel Williams

    Box Office Manager
    Flat Rock Playhouse

  • $organization in reply to Daniel Williams
    Ryan Matuska, Director Ticketing Services, Segerstrom Center for the Arts was very knowledgeable in one of the sessions that I attended at TLCC2016. I believe that they created some type of work around it. Check out their website pop up that occurs when you select a wheelchair seat. There is some located in the back of the orchestra. Click me! Maybe you'll be about to reach out to them to get some insight on how they did it, etc.


    [edited by: Joe Petrowski at 11:37 AM (GMT -6) on 27 Oct 2016]
  • Former Member
    Former Member $organization in reply to Joe Petrowski

    Hi,

    Can't agree more in that TNEW/Tessitura should provide a more comprehensive solution for wheelchair tickets (online) and an accompanying report (maybe multiple reports, where one breaks the wheelchair seats sold by sections of the venue for example) out of the box.  Currently, it does not.  However, TNEW provides a hook, which can be customized for this purpose.  Instead of each organization spending resources to make this hook work and come up with a tested report, it would be best for Tessitura/TNEW provided a complete solution out of the box.  The problem of patrons buying wheelchair seats will not go away.  We already have an enhancement request filed with TNEW for some time now.  If more does the same, maybe they will relent.

    Thanks,

    Ahmet Unal, IS Manager, UMSL/Touhill pAC

  • Former Member
    Former Member $organization

    We have a fairly early Adage site. They now have a SYOS product called “smart seat” that uses a lot of the accessibility features we implemented with them back in 2012. It can be hooked into TNEW as well.

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Ahmet Unal
    Sent: Thursday, October 27, 2016 1:58 PM
    To: Nicole Keating <nkeating@arshtcenter.org>
    Subject: Re: [Tessitura Ticketing Forum] Selling Wheelchair seats onlie
    Importance: High

     

    Hi,

    Can't agree more in that TNEW/Tessitura should provide a more comprehensive solution for wheelchair tickets (online) and an accompanying report (maybe multiple reports, where one breaks the wheelchair seats sold by sections of the venue for example) out of the box.  Currently, it does not.  However, TNEW provides a hook, which can be customized for this purpose.  Instead of each organization spending resources to make this hook work and come up with a tested report, it would be best for Tessitura/TNEW provided a complete solution out of the box.  The problem of patrons buying wheelchair seats will not go away.  We already have an enhancement request filed with TNEW for some time now.  If more does the same, maybe they will relent.

    Thanks,

    Ahmet Unal, IS Manager, UMSL/Touhill pAC

    From: Joe Petrowski <bounce-joepetrowski6948@tessituranetwork.com>
    Sent: 10/27/2016 11:28:42 AM

    Ryan Matuska, Director Ticketing Services, Segerstrom Center for the Arts was very knowledgeable in one of the sessions that I attended at TLCC2016. I believe that they created some type of work around it. Check out their website pop up that occurs when you select a wheelchair seat. There is some located in the back of the orchestra. Click me! Maybe you'll be about to reach out to them to get some insight on how they did it, etc.




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  • Former Member
    Former Member $organization

    Hi Veltria,

    We use TNEW and have a customization for this purpose, since nothing seemed available out of the box.  (Wouldn't it be nice?)

    We tailored our website to display a "special notification" when certain accessible seats were selected.  Then in the cart prior to purchase we ask the customer to indicate (using a check box) that they indeed intend to purchase these seats.  

    We asked for customized CSI's to be added to a constituents account upon ordering those specific seats online.  Each show we pull our CSI report for house management, and those specific web ordered accessible seats appear as a CSI with detailed instruction about those seats (seat pull, attending with a service animal, able to transfer out of a wheelchair, etc).   

    This is an umbrella overview of this customization, and if you have any questions please let me know.  Happy to help!

    Cheers,

    Beth Jones