Hi there,
We use TNEW and are finally putting wheelchair seats online for sale and not only through the Box Office. I am wondering if anyone has any trick that they use to manage this. I am looking for ways to message to patrons about the seats they have chosen and possible reports that can be pulled daily to see if the seats have been sold.
Thank you for any advice you can offer.
We have a fairly early Adage site. They now have a SYOS product called “smart seat” that uses a lot of the accessibility features we implemented with them back in 2012. It can be hooked into TNEW as well.
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Ahmet Unal Sent: Thursday, October 27, 2016 1:58 PM To: Nicole Keating <nkeating@arshtcenter.org> Subject: Re: [Tessitura Ticketing Forum] Selling Wheelchair seats onlie Importance: High
Hi,
Can't agree more in that TNEW/Tessitura should provide a more comprehensive solution for wheelchair tickets (online) and an accompanying report (maybe multiple reports, where one breaks the wheelchair seats sold by sections of the venue for example) out of the box. Currently, it does not. However, TNEW provides a hook, which can be customized for this purpose. Instead of each organization spending resources to make this hook work and come up with a tested report, it would be best for Tessitura/TNEW provided a complete solution out of the box. The problem of patrons buying wheelchair seats will not go away. We already have an enhancement request filed with TNEW for some time now. If more does the same, maybe they will relent.
Thanks,
Ahmet Unal, IS Manager, UMSL/Touhill pAC
From: Joe Petrowski <bounce-joepetrowski6948@tessituranetwork.com> Sent: 10/27/2016 11:28:42 AM
Ryan Matuska, Director Ticketing Services, Segerstrom Center for the Arts was very knowledgeable in one of the sessions that I attended at TLCC2016. I believe that they created some type of work around it. Check out their website pop up that occurs when you select a wheelchair seat. There is some located in the back of the orchestra. Click me! Maybe you'll be about to reach out to them to get some insight on how they did it, etc.
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