Hi there,
We use TNEW and are finally putting wheelchair seats online for sale and not only through the Box Office. I am wondering if anyone has any trick that they use to manage this. I am looking for ways to message to patrons about the seats they have chosen and possible reports that can be pulled daily to see if the seats have been sold.
Thank you for any advice you can offer.
Hi Veltria,
We use TNEW and have a customization for this purpose, since nothing seemed available out of the box. (Wouldn't it be nice?)
We tailored our website to display a "special notification" when certain accessible seats were selected. Then in the cart prior to purchase we ask the customer to indicate (using a check box) that they indeed intend to purchase these seats.
We asked for customized CSI's to be added to a constituents account upon ordering those specific seats online. Each show we pull our CSI report for house management, and those specific web ordered accessible seats appear as a CSI with detailed instruction about those seats (seat pull, attending with a service animal, able to transfer out of a wheelchair, etc).
This is an umbrella overview of this customization, and if you have any questions please let me know. Happy to help!
Cheers,
Beth Jones