Hello,
Has anyone set up a Pricing Rule which does the following:
When a Purchaser is places a second Performance (Aux Item) in their Cart, the Performance (Aux Item) that has the lowest Original Price is then Discounted?
We do not want the entire Order to be discounted, and we need for the lower priced Performance (Aux Item) to be selected as the Cart Item that's discounted.
Is.
This.
Possible.
Thanks!
Hi Jolene,
The only rule type that will automatically discount the lowest priced ticket is the Buy One Get One, and that is really just for multiple tickets from the same performance.
The Add On rule type (follow the link for the corresponding help topic) might work for you though if some of the performances are always more expensive than other performances. In that case you can set the more expensive performances as the qualifying products and the less expensive products as the products to discount.
Kevin Sheehan
Senior Technical Writer & Consultant
Tessitura Network
+1 888 643 5778 x 329
ksheehan@tessituranetwork.com
Hi Jolene, The only rule type that will automatically discount the lowest priced ticket is the Buy One Get One, and that is really just for multiple tickets from the same performance. The Add On rule type (follow the link for the corresponding help topic) might work for you though if some of the performances are always more expensive than other performances. In that case you can set the more expensive performances as the qualifying products and the less expensive products as the products to discount. Kevin Sheehan Senior Technical Writer & Consultant Tessitura Network +1 888 643 5778 x 329 ksheehan@tessituranetwork.com This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
It depends on the rule type you are using. The Apply Rule Once Per Order Only box is disabled when the rule type is set to Add On or Product Volume.
What did you want to trigger the rule? Can you write out the discount scenario you are trying to accomplish in English (i.e. non-Tessitura language), like how you would describe the deal to your customers? A better understanding of the scenario will help me figure out if there’s a way pricing rules can make it happen.
It depends on the rule type you are using. The Apply Rule Once Per Order Only box is disabled when the rule type is set to Add On or Product Volume. What did you want to trigger the rule? Can you write out the discount scenario you are trying to accomplish in English (i.e. non-Tessitura language), like how you would describe the deal to your customers? A better understanding of the scenario will help me figure out if there’s a way pricing rules can make it happen. Kevin Sheehan Senior Technical Writer & Consultant Tessitura Network +1 888 643 5778 x 329 ksheehan@tessituranetwork.com This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
Hi Kevin,I believe I figured it out!Using the Product Only Type I set up the Pricing Rule the following way:General- Apply Rule Once Per Order Only = Checked- Mode = Price Change Action- Discount Amount = 20.00- Is Percent = CheckedCriteria- All Performances for a specific Season are selected- The one (1) single Price Type that applies to all of the selected Performances is selected- Apply the rule to a maximum of 1 seatsThis is what I set up, tested it and it did in fact discount only one (1) of the Performances in the Order, which is what I needed for it to do. While via TNEW we cannot choose which is to be discounted, this alternative method will work for us for this Semester.To clarify here is the simplest way the Discount is described to our Customers: "Purchase more than one (1) Class in an Order and receive a 20% Discount off of one (1) Class within that Order." There is additional text regarding the fact that they cannot choose which Class is discounted and the discount may not be combined with other Offers, but for the purposes of what you were asking me to clarify, this statement covers it.If you see any pitfalls with this method, please feel free to let me know.Thank you for your help!Jolene RobichaudDatabase ManagerImagination Stage910-302-7072jrobichaud@imaginationstage.orgwww.imaginationstage.org On Tue, Jul 19, 2016 at 11:33 AM, Kevin Sheehan <bounce-kevinsheehan4372@tessituranetwork.com> wrote: It depends on the rule type you are using. The Apply Rule Once Per Order Only box is disabled when the rule type is set to Add On or Product Volume. What did you want to trigger the rule? Can you write out the discount scenario you are trying to accomplish in English (i.e. non-Tessitura language), like how you would describe the deal to your customers? A better understanding of the scenario will help me figure out if there’s a way pricing rules can make it happen. Kevin Sheehan Senior Technical Writer & Consultant Tessitura Network +1 888 643 5778 x 329 ksheehan@tessituranetwork.com This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
Yeah, Product Only rules are meant for when the criteria to trigger the rule is something other than what’s in the cart (like a source or constituent criteria).
Unfortunately, I don’t think it’s possible to set up a rule to implement your scenario exactly as described.
An Add On rule will allow you to define a group of classes that should not be discounted but will trigger a discount on a different set of classes if they are both in an order together. However if the customer added 3 classes to the order, 1 of the qualifiers and 2 of the discountable classes, both of the discountable classes would be discounted. There isn’t a way to limit the number of discountable products to which an Add On rule is applied.
A Product Volume rule will allow you to trigger a rule based on the number of products added to the order, however the rule will be applied to all of those products. There isn’t a way to limit the number of products to which the rule is applied.
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Jolene Robichaud Sent: Tuesday, July 19, 2016 1:19 PM To: Kevin Sheehan <ksheehan@tessituranetwork.com> Subject: Re: [Tessitura Ticketing Forum] Pricing Rule - Discount Lowest Price Performance (Aux Item)
Hi Everyone, Again:
We just found the flaw with this and that is that this will apply the Discount to any Product that is listed first in the Order (which is fine) but EVEN when the Order contains only one (1) Product, which is not fine.
To reiterate, here is what we are now trying to go:
- Discount one (1) Product in the Cart for any Cart that contains two (2) or more Products - it does NOT matter which Product is Discounted
- Products do NOT have to be the same - in fact, in many cases they HAVE to be different
- All the Products are from one (1) Season
Is this possible? We've tried every single type of Pricing Rule and are unable to make this work. Has anyone else been able to?
Thank you!
Jolene Robichaud Database Manager Imagination Stage 910-302-7072 jrobichaud@imaginationstage.org www.imaginationstage.org
On Tue, Jul 19, 2016 at 12:08 PM, Jolene Robichaud <jrobichaud@imaginationstage.org> wrote:
Hi Kevin, I believe I figured it out! Using the Product Only Type I set up the Pricing Rule the following way: General - Apply Rule Once Per Order Only = Checked - Mode = Price Change Action - Discount Amount = 20.00 - Is Percent = Checked Criteria - All Performances for a specific Season are selected - The one (1) single Price Type that applies to all of the selected Performances is selected - Apply the rule to a maximum of 1 seats This is what I set up, tested it and it did in fact discount only one (1) of the Performances in the Order, which is what I needed for it to do. While via TNEW we cannot choose which is to be discounted, this alternative method will work for us for this Semester. To clarify here is the simplest way the Discount is described to our Customers: "Purchase more than one (1) Class in an Order and receive a 20% Discount off of one (1) Class within that Order." There is additional text regarding the fact that they cannot choose which Class is discounted and the discount may not be combined with other Offers, but for the purposes of what you were asking me to clarify, this statement covers it. If you see any pitfalls with this method, please feel free to let me know. Thank you for your help! Jolene Robichaud Database Manager Imagination Stage 910-302-7072 jrobichaud@imaginationstage.org www.imaginationstage.org On Tue, Jul 19, 2016 at 11:33 AM, Kevin Sheehan <bounce-kevinsheehan4372@tessituranetwork.com> wrote: It depends on the rule type you are using. The Apply Rule Once Per Order Only box is disabled when the rule type is set to Add On or Product Volume. What did you want to trigger the rule? Can you write out the discount scenario you are trying to accomplish in English (i.e. non-Tessitura language), like how you would describe the deal to your customers? A better understanding of the scenario will help me figure out if there’s a way pricing rules can make it happen. Kevin Sheehan Senior Technical Writer & Consultant Tessitura Network +1 888 643 5778 x 329 ksheehan@tessituranetwork.com This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
Hi Kevin,
I believe I figured it out!
Using the Product Only Type I set up the Pricing Rule the following way:
General
- Apply Rule Once Per Order Only = Checked
- Mode = Price Change
Action
- Discount Amount = 20.00 - Is Percent = Checked
Criteria
- All Performances for a specific Season are selected
- The one (1) single Price Type that applies to all of the selected Performances is selected
- Apply the rule to a maximum of 1 seats
This is what I set up, tested it and it did in fact discount only one (1) of the Performances in the Order, which is what I needed for it to do. While via TNEW we cannot choose which is to be discounted, this alternative method will work for us for this Semester.
To clarify here is the simplest way the Discount is described to our Customers: "Purchase more than one (1) Class in an Order and receive a 20% Discount off of one (1) Class within that Order." There is additional text regarding the fact that they cannot choose which Class is discounted and the discount may not be combined with other Offers, but for the purposes of what you were asking me to clarify, this statement covers it.
If you see any pitfalls with this method, please feel free to let me know.
Thank you for your help!
On Tue, Jul 19, 2016 at 11:33 AM, Kevin Sheehan <bounce-kevinsheehan4372@tessituranetwork.com> wrote:
This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!