• Replies 6 replies
  • Subscribers 413 subscribers
  • Views 27 views
  • Users 0 members are here
Related

Batch prints one field per ticket

Former Member
Former Member $organization

We built an event that has a specific ticket design.  It has a lot of hardcoded text and data elements on it.  One of these tickets printed in our batch, but instead of putting all the fields on one ticket, it printed one field at a time over 50 tickets.  I can print the ticket from the order just fine, but through the batch print, it always spits out 50 tickets, one field on each. 

I can choose that same ticket design and it will print fine for another event. However when I select that event with any other ticket design it spits outs one field on each ticket again. Anyone have any ideas how to remedy this?

Naomi

  • Former Member
    Former Member $organization

    Hi Naomi,

    This has happened to me, too!  I think it ended up being a print driver issue - it might be worth double checking that all of your drivers are up to date.

    Good luck!

    Mara

  • Former Member
    Former Member $organization in reply to Former Member

    Mara,

     

    I don’t know. We are using generic/ text only drivers for all ticket printers. I don’t believe there is an update for that. We were informed during our implementation that was the only driver that would work. What printer and driver are you using?

     

    Thank you have a good day!

    Naomi Williams

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Mara Hazzard-Wallingford
    Sent: Monday, November 30, 2009 1:49 PM
    To: Naomi Williams
    Subject: Re: [Tessitura Ticketing Forum] Batch prints one field per ticket

     

    Hi Naomi,

    This has happened to me, too!  I think it ended up being a print driver issue - it might be worth double checking that all of your drivers are up to date.

    Good luck!

    Mara

    From: Naomi Williams <bounce-naomiwilliams9587@tessituranetwork.com>
    Sent: 11/30/2009 12:25:40 PM

    We built an event that has a specific ticket design.  It has a lot of hardcoded text and data elements on it.  One of these tickets printed in our batch, but instead of putting all the fields on one ticket, it printed one field at a time over 50 tickets.  I can print the ticket from the order just fine, but through the batch print, it always spits out 50 tickets, one field on each. 

    I can choose that same ticket design and it will print fine for another event. However when I select that event with any other ticket design it spits outs one field on each ticket again. Anyone have any ideas how to remedy this?

    Naomi




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • Former Member
    Former Member $organization in reply to Former Member

    Hi Naomi,

    Actually, I just took a look through my records, and it turned out to be a hardware problem with one of our printers (not a BOCA).

    Have you tried using a different printer?

  • Former Member
    Former Member $organization in reply to Former Member

    Yes ma’am we did. I seriously wonder if it is some configuration with that particular event since it is only that event we seem to have issues with. But I am lost beyond that.

     

    Thank you have a good day!

    Naomi Williams

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Mara Hazzard-Wallingford
    Sent: Monday, November 30, 2009 2:31 PM
    To: Naomi Williams
    Subject: Re: [Tessitura Ticketing Forum] RE: Batch prints one field per ticket

     

    Hi Naomi,

    Actually, I just took a look through my records, and it turned out to be a hardware problem with one of our printers (not a BOCA).

    Have you tried using a different printer?

    From: Naomi Williams <bounce-naomiwilliams9587@tessituranetwork.com>
    Sent: 11/30/2009 2:15:55 PM

    Mara,

     

    I don’t know. We are using generic/ text only drivers for all ticket printers. I don’t believe there is an update for that. We were informed during our implementation that was the only driver that would work. What printer and driver are you using?

     

    Thank you have a good day!

    Naomi Williams

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Mara Hazzard-Wallingford
    Sent: Monday, November 30, 2009 1:49 PM
    To: Naomi Williams
    Subject: Re: [Tessitura Ticketing Forum] Batch prints one field per ticket

     

    Hi Naomi,

    This has happened to me, too!  I think it ended up being a print driver issue - it might be worth double checking that all of your drivers are up to date.

    Good luck!

    Mara

    From: Naomi Williams <bounce-naomiwilliams9587@tessituranetwork.com>
    Sent: 11/30/2009 12:25:40 PM

    We built an event that has a specific ticket design.  It has a lot of hardcoded text and data elements on it.  One of these tickets printed in our batch, but instead of putting all the fields on one ticket, it printed one field at a time over 50 tickets.  I can print the ticket from the order just fine, but through the batch print, it always spits out 50 tickets, one field on each. 

    I can choose that same ticket design and it will print fine for another event. However when I select that event with any other ticket design it spits outs one field on each ticket again. Anyone have any ideas how to remedy this?

    Naomi




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization

    We have seen this occur when contiguity is either not properly defined, or duplicated.  Check out this knowledgebase entry:

    http://www.tessituranetwork.com/network/Learning/Tessitura%20Knowledgebase/Ticket%20Orders/Ticket%20Printing%20Problem/17296.aspx

  • Former Member
    Former Member $organization in reply to Brian Pedaci

    Hi Brian,

     

    We check the contiguity and the table referenced in the knowledge base. Neither of those are the culprit.

     

    Thank you have a good day!

    Naomi Williams

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Brian Pedaci
    Sent: Monday, November 30, 2009 11:54 PM
    To: Naomi Williams
    Subject: Re: [Tessitura Ticketing Forum] Batch prints one field per ticket

     

    We have seen this occur when contiguity is either not properly defined, or duplicated.  Check out this knowledgebase entry:

    http://www.tessituranetwork.com/network/Learning/Tessitura%20Knowledgebase/Ticket%20Orders/Ticket%20Printing%20Problem/17296.aspx

    From: Naomi Williams <bounce-naomiwilliams9587@tessituranetwork.com>
    Sent: 11/30/2009 12:25:40 PM

    We built an event that has a specific ticket design.  It has a lot of hardcoded text and data elements on it.  One of these tickets printed in our batch, but instead of putting all the fields on one ticket, it printed one field at a time over 50 tickets.  I can print the ticket from the order just fine, but through the batch print, it always spits out 50 tickets, one field on each. 

    I can choose that same ticket design and it will print fine for another event. However when I select that event with any other ticket design it spits outs one field on each ticket again. Anyone have any ideas how to remedy this?

    Naomi




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!