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Fees doubling

Nicola Blackburn
$organization

Hi 

I've found an old post from 2009 on this but nothing more recent.

We have a problem that if a customer has 2 events in their basket from 2 different fiscal years they will be charged 2 lots of fees. We don't necessarily need the fees to be annual we could just have a fee set up that covers all financial years but I can't figure out how to get this to work.

Does anyone know a way around the doubling fees or have a non annualised fee set up?

Thanks

Nicola 

  • $organization

    Hi Nicola

    I’m afraid we haven’t found a solution either yet.   It doesn’t occur that often, and we decided to live with it (rather than do lots of bespoke web development) and always reimburse one fee if anyone complains.

     

    Would love to hear if anyone has found a way round the problem!

     

    Alison

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Nicola Blackburn
    Sent: 31 March 2016 10:01
    To: Alison Atkinson
    Subject: [Tessitura Ticketing Forum] Fees doubling

     

    Hi 

    I've found an old post from 2009 on this but nothing more recent.

    We have a problem that if a customer has 2 events in their basket from 2 different fiscal years they will be charged 2 lots of fees. We don't necessarily need the fees to be annual we could just have a fee set up that covers all financial years but I can't figure out how to get this to work.

    Does anyone know a way around the doubling fees or have a non annualised fee set up?

    Thanks

    Nicola 




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  • $organization

    Hello,

    We have a similar problem and at Arts Centre Melbourne our workaround is to have seasons from both this year and next year attached to the same Fyear (and therefore use the one fee) until 1 Jan, and then change them over. It's not ideal at all, and absolutely impacts reporting, but does solve the customer facing problem.

    At Melbourne Recital Centre, I got a Tessitura integrated fee engine built into the back end of the website that gave us the ability to say that if a fee from a particular fee category was applied, do not allow any more fees from that category to be applied to the order. This worked well and solved the problem.

    BV