Fees doubling

Hi Nicola

I’m afraid we haven’t found a solution either yet.   It doesn’t occur that often, and we decided to live with it (rather than do lots of bespoke web development) and always reimburse one fee if anyone complains.

Would love to hear if anyone has found a way round the problem!

Alison

Hi 

I've found an old post from 2009 on this but nothing more recent.

We have a problem that if a customer has 2 events in their basket from 2 different fiscal years they will be charged 2 lots of fees. We don't necessarily need the fees to be annual we could just have a fee set up that covers all financial years but I can't figure out how to get this to work.

Does anyone know a way around the doubling fees or have a non annualised fee set up?

Thanks

Nicola 

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Hi Nicola

I’m afraid we haven’t found a solution either yet.   It doesn’t occur that often, and we decided to live with it (rather than do lots of bespoke web development) and always reimburse one fee if anyone complains.

Would love to hear if anyone has found a way round the problem!

Alison

Hi 

I've found an old post from 2009 on this but nothing more recent.

We have a problem that if a customer has 2 events in their basket from 2 different fiscal years they will be charged 2 lots of fees. We don't necessarily need the fees to be annual we could just have a fee set up that covers all financial years but I can't figure out how to get this to work.

Does anyone know a way around the doubling fees or have a non annualised fee set up?

Thanks

Nicola 

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!