RAMP Token Management

Hi Daniel. 

In my previous organisation (Sage Gateshead) we were on RAMP and we had all our staff sign a waiver outlining they wouldn't share, damage or misuse their tokens. We didn't charge the individual but the department if one was lost (only one over a year of 90 users). We did have a separate venue but it was just up the road, I can't remember the exacts but I believe a supervisor came to the main building first. You would have to check that part with the Ticket Office there.

Thanks

Kelly

At the time of hire, our Box Office Associates sign a company property return agreement, and the token is one of the items listed on the agreement. The agreement states that the associate will follow all company policies regarding the use, care, and safekeeping of the items, etc.

We don't currently have associates working in multiple box offices, but the rest of the Tessitura users in our organization who move from place to place tend to keep their token on them at all times, either on a lanyard or on their keychain. The rest store them securely at work (i.e. in a locking drawer).

Thanks for all of the responses guys! This is what I was looking for. I think I am just going to have them sign something saying that they are responsible if they lose it or do not return it.

Thanks again!

-Daniel

Flat Rock Playhouse

We have users at multiple locations.  Our call center has about 10 tokens that we rotate as new employees come in but they remain at the call center.  Our BO has a spare token and all their tokens are kept at the BO.  Users at our main offices either leave their tokens at their desks or keep them with them. 

Knock wood, so far we have been pretty lucky in terms of lost tokens.  Only one was attacked by a cat, or possibly a two year old, neither took responsibility.  That token still works but we replaced it for the user.

We don't have anyone sign anything for receipt of the token.  It is treated just like any other technology equipment.  I do have an Excel spreadsheet on which I track who has which token, where the tokens are, and what parts of Tessitura they have access to.

Margaret

Hi Daniel,

We are a RAMP site. Although the theatre is only on one site, we also have an agency who log directly into our Tessitura system using the 2 factor authentication via a fish token. The agency take responsibility for the tokens they have been issued with, our staff sign an agreement which includes all the theatres equipment.

I also keep a spreadsheet, which I update once a month, to track all the staff changes including who has which token. We rarely get any lost or damaged tokens, but we just pick up the cost of a new one if anything does happen.

Debbie

Hi All,

Following this thread as I am interested to know what language you all use with your Token Agreements for your staff to sign.  If you don't mind, could I see examples of your current token agreements?  Please send to beth@broadwayrose.org.  Many thanks in advance!

Cheers,

Beth Jones

Patron Services Manager

Broadway Rose Theatre 

Hi Beth,

I tried to send you ours via email but the email bounced. If you look at the thread here http://www.tessituranetwork.com/Community/forums/t/5267.aspx

Look at the post from Jared from Utah Symphony. He has a link to his there and our form is very similar to that.

Thanks,
Daniel