Hello Fellow Tessiturians!
We are new to Tessitura and are just starting the implementation process. We will be on RAMP so we will have the hardware tokens. The tricky part is we have two locations that are roughly 5 miles apart from one another. Our Box Office Reps work both locations and have a varied schedules due to the event schedule (IE: A CSR may work at our Mainstage venue Monday and our Downtown venue Tuesday). Because we are a smaller organization we do not have a supervisor at both locations and currently CSRs working at our Downtown venue do not come by our Mainstage venue before starting a shift. My question is are there any other organizations with a venue/Box Office that is farther than walking distance to the main venue/Box Office and if so how do you handle token management for your staff and CSRs?
I would also be interested to know if you have all of your staff sign a waiver or require them to pay for lost/damaged tokens.
Thanks in Advance!
-Daniel Williams
Box Office Manager/Tessitura AdminFlat Rock Playhouse2661 Greenville HwyFlat Rock, NC 28731Phone: (828)693-3893
Hi Daniel.
In my previous organisation (Sage Gateshead) we were on RAMP and we had all our staff sign a waiver outlining they wouldn't share, damage or misuse their tokens. We didn't charge the individual but the department if one was lost (only one over a year of 90 users). We did have a separate venue but it was just up the road, I can't remember the exacts but I believe a supervisor came to the main building first. You would have to check that part with the Ticket Office there.
Thanks
Kelly