Hello Fellow Tessiturians!
We are new to Tessitura and are just starting the implementation process. We will be on RAMP so we will have the hardware tokens. The tricky part is we have two locations that are roughly 5 miles apart from one another. Our Box Office Reps work both locations and have a varied schedules due to the event schedule (IE: A CSR may work at our Mainstage venue Monday and our Downtown venue Tuesday). Because we are a smaller organization we do not have a supervisor at both locations and currently CSRs working at our Downtown venue do not come by our Mainstage venue before starting a shift. My question is are there any other organizations with a venue/Box Office that is farther than walking distance to the main venue/Box Office and if so how do you handle token management for your staff and CSRs?
I would also be interested to know if you have all of your staff sign a waiver or require them to pay for lost/damaged tokens.
Thanks in Advance!
-Daniel Williams
Box Office Manager/Tessitura AdminFlat Rock Playhouse2661 Greenville HwyFlat Rock, NC 28731Phone: (828)693-3893
At the time of hire, our Box Office Associates sign a company property return agreement, and the token is one of the items listed on the agreement. The agreement states that the associate will follow all company policies regarding the use, care, and safekeeping of the items, etc.
We don't currently have associates working in multiple box offices, but the rest of the Tessitura users in our organization who move from place to place tend to keep their token on them at all times, either on a lanyard or on their keychain. The rest store them securely at work (i.e. in a locking drawer).