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Tokenization Implementation

Sadie Prater (Past Member)
$organization

Hi,

We are about to convert to 12.5 and are very excited about the possibility of using tokenization for auto renewals.  Is anyone out there using this functionality who would be willing to share their stories on how the process of tokenization is or is not helping their business model?

Thank you,

Sadie

(Cross posted to Membership)

  • $organization

    Hi Sadie,

    Did you end up turning on tokenization once you upgraded?  Have any other companies gone this route? With any stories to share?

    Thanks,

    Frannie

  • Former Member
    Former Member $organization

    Jumping it to see if anyone has implemented tokenization yet. 

  • $organization in reply to Former Member

    We are interested in tokenization as well and would also love to hear from those who have implemented it.

  • $organization in reply to David Frederick

    We are also interested in Tokenization.  Has any done this in a Gateway-ed situation?

    Would love to talk with anyone who has completed the process.  If fact if there are a number of organizations interested in the topic.  I'd be glad to get involved in setting up a conversation between multiple groups.

  • $organization
    Hi Tom,

    We only just went live with 12.5 four days ago, so we're not ready to move yet, but looking into tokenization is certainly on our list. We use Element as a gateway, with Chase Paymenttech as our processor. I'd love to get a group going to talk about this - even if we're not there yet, it's bound to come up eventually!

    Beth




    Elizabeth Varro
    Director of Membership
    (651) 265-9829

    National Parks Adventure, now showing at the Science Museum’s William L. McKnight-3M Omnitheater, is a stunning giant screen tour of more than 25 of our nation’s most celebrated parks. Experience Yellowstone, Yosemite, the Everglades, the Grand Canyon, and more as you’ve never experienced them before - on the only screen big enough to reveal their beauty and majesty. Variety magazine wrote that the film, narrated by Robert Redford, is a “stirring celebration of the United States’ true treasures.”


    From: "Tom Brown" <bounce-tombrown3568@tessituranetwork.com>
    To: evarro@smm.org
    Sent: Thursday, April 28, 2016 6:05:46 PM
    Subject: Re: [Tessitura Ticketing Forum] Tokenization Implementation

    We are also interested in Tokenization.  Has any done this in a Gateway-ed situation?

    Would love to talk with anyone who has completed the process.  If fact if there are a number of organizations interested in the topic.  I'd be glad to get involved in setting up a conversation between multiple groups.

    From: David Frederick <bounce-davidfrederick9045@tessituranetwork.com>
    Sent: 2/28/2016 5:11:16 AM

    We are interested in tokenization as well and would also love to hear from those who have implemented it.




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
  • $organization in reply to David Frederick

    We are also interested in tokenization.

    We have EMV over USB working on a test basis at the moment, and are planning to move on to tokenization after the new card readers are rolled out to Live, connected via TCPIP, perhaps within the next few months.

  • $organization in reply to Chris Jensen

    It sounds like no one has done Tokenization yet.

    I'm going to reach out to network staff and see what we can do to pull together a conversation on Tokenization.

    More when I know more.

    --Tom

  • $organization in reply to Tom Brown (Past Member)

    STC has implemented tokenization (with Payment Express) and we have had to turn it off.

    For all web orders if you have tokenization turned on Tessitura ignores CC_STORE_ACCOUNT and silently drops all credit card account data. No entries are written to T_ACCOUNT_DATA.

    Support has confirmed this is by design and won't currently be fixed until at least v14. We are not happy about this and are trying to escalate a real fix.

    If having no card data for your web orders is fine then there are also a cosmetic bugs that pop up when you use save a card to an account manually. The card type drop down includes an entry for all the cards with each payment method group. So you need to move Credit Card to be first to not confuse people.

    Thanks,

    Nich

  • $organization
    Thanks for the update.

    --Tom Brown
    Business Analytics mgr

    Brooklyn Academy of Music BAM
    Peter J. Sharp Building
    30 Lafayette Ave
    Brooklyn, NY 11217

    www.BAM.org

    Tbrown@bam.org
    718-724-8135



    On Wed, Jul 6, 2016 at 9:12 PM, Nich Young wrote:

    STC has implemented tokenization (with Payment Express) and we have had to turn it off.

    For all web orders if you have tokenization turned on Tessitura ignores CC_STORE_ACCOUNT and silently drops all credit card account data. No entries are written to T_ACCOUNT_DATA.

    Support has confirmed this is by design and won't currently be fixed until at least v14. We are not happy about this and are trying to escalate a real fix.

    If having no card data for your web orders is fine then there are also a cosmetic bugs that pop up when you use save a card to an account manually. The card type drop down includes an entry for all the cards with each payment method group. So you need to move Credit Card to be first to not confuse people.

    Thanks,

    Nich
    From: Tom Brown
    Sent: 5/16/2016 12:26:09 PM

    It sounds like no one has done Tokenization yet.

    I'm going to reach out to network staff and see what we can do to pull together a conversation on Tokenization.

    More when I know more.

    --Tom



    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
  • $organization

    Hi Nich,

     

    I am surprised to hear that.  Tessitura’s tokenization FAQ seems to contradict the “by design” response you received. Here is the statement I’m referring to:

     

    How will tokenization affect my website? Tokenization should have no effect on your website. Any credit cards that are saved through your website (because you are saving credit cards for payment plans or are a user of Payment Express with automatic credit card storage turned on) are automatically tokenized.

     

    That statement comes from this document: http://www.tessituranetwork.com/~/media/Documentation/System%20Administration/Tokenization%20FAQ.ashx. I interpreted “automatically tokenized” as meaning that T_ACCOUNT_DATA would be written to, as a token that isn’t retained is not useful.  Based on what you experienced, it sounds like that statement in the FAQ is inaccurate?

     

    Thanks,

    David

  • $organization in reply to David Frederick

    For clarification, what we are addressing with Nich in his TASK ticket is related to passively saving authorized cards as tokens when the authorization comes thorough on the web when using Payment Express. This issue is resolved in v14 and we are reviewing it for v12.5.1 .The functionality related to explicitly saving tokens as part of a payment plan using either Payment Express or Vantiv is working as outlined in the quoted FAQ in v12.5.1.

    Best,

    Anna



    [edited by: Anna Wessely at 1:00 PM (GMT -6) on 7 Jul 2016]
  • $organization in reply to Anna Wessely (Past Staff Member)

    Happily Tessitura has back ported the fix for the issue we had so we now have Tokenisation live at STC with Payment Express in production. 

    If anyone has any particular questions about it let me know?

     

    Thanks,

  • $organization
    Will you be a Confrence this year?  Would love to here more about your experience setting up, and operating with Tokenization. 


    On Thu, Jul 21, 2016 at 2:47 AM, Nich Young <bounce-nichyoung1302@tessituranetwork.com> wrote:

    Happily Tessitura has back ported the fix for the issue we had so we now have Tokenisation live at STC with Payment Express in production. 

    If anyone has any particular questions about it let me know?

     

    Thanks,

    From: Anna Wessely <bounce-annawessely5607@tessituranetwork.com>
    Sent: 7/7/2016 12:30:51 PM

    For clarification, what we are addressing with Nich in his TASK ticket is related to passively saving authorized cards as tokens when the authorization comes thorough on the web when using Payment Express. This issue is resolved in v14 and we are reviewing it for v12.5.1 .The functionality related to explicitly saving tokens as part of a payment plan using either Payment Express or Vantiv is working as outlined in the quoted FAQ in v12.5.1.

    Best,

    Anna




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
  • $organization

    Hi Tom.

     

    Not sure if I will be attending; we’re still discussing whether anyone from IT will be going.  But I’ll let you know as soon as I know for sure.

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Tom Brown
    Sent: Thursday, July 21, 2016 9:43 AM
    To: Orth, Carol
    Subject: Re: [Tessitura Ticketing Forum] RE: Tokenization Implementation

     

    Will you be a Confrence this year?  Would love to here more about your experience setting up, and operating with Tokenization. 

     

    On Thu, Jul 21, 2016 at 2:47 AM, Nich Young <bounce-nichyoung1302@tessituranetwork.com> wrote:

    Happily Tessitura has back ported the fix for the issue we had so we now have Tokenisation live at STC with Payment Express in production. 

    If anyone has any particular questions about it let me know?

     

    Thanks,

    From: Anna Wessely <bounce-annawessely5607@tessituranetwork.com>
    Sent: 7/7/2016 12:30:51 PM

    For clarification, what we are addressing with Nich in his TASK ticket is related to passively saving authorized cards as tokens when the authorization comes thorough on the web when using Payment Express. This issue is resolved in v14 and we are reviewing it for v12.5.1 .The functionality related to explicitly saving tokens as part of a payment plan using either Payment Express or Vantiv is working as outlined in the quoted FAQ in v12.5.1.

    Best,

    Anna




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




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  • $organization
    Hi Tom,

    I will be, I'll see you there.

    Cheers,

    Nich

    On 21 Jul 2016, at 23:43, Tom Brown <bounce-tombrown3568@tessituranetwork.com> wrote:

    Will you be a Confrence this year?  Would love to here more about your experience setting up, and operating with Tokenization. 


    On Thu, Jul 21, 2016 at 2:47 AM, Nich Young <bounce-nichyoung1302@tessituranetwork.com> wrote:

    Happily Tessitura has back ported the fix for the issue we had so we now have Tokenisation live at STC with Payment Express in production. 

    If anyone has any particular questions about it let me know?

     

    Thanks,

    From: Anna Wessely <bounce-annawessely5607@tessituranetwork.com>
    Sent: 7/7/2016 12:30:51 PM

    For clarification, what we are addressing with Nich in his TASK ticket is related to passively saving authorized cards as tokens when the authorization comes thorough on the web when using Payment Express. This issue is resolved in v14 and we are reviewing it for v12.5.1 .The functionality related to explicitly saving tokens as part of a payment plan using either Payment Express or Vantiv is working as outlined in the quoted FAQ in v12.5.1.

    Best,

    Anna




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!



    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!