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Tokenization Implementation

Sadie Prater (Past Member)
$organization

Hi,

We are about to convert to 12.5 and are very excited about the possibility of using tokenization for auto renewals.  Is anyone out there using this functionality who would be willing to share their stories on how the process of tokenization is or is not helping their business model?

Thank you,

Sadie

(Cross posted to Membership)

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  • $organization
    Thanks for the update.

    --Tom Brown
    Business Analytics mgr

    Brooklyn Academy of Music BAM
    Peter J. Sharp Building
    30 Lafayette Ave
    Brooklyn, NY 11217

    www.BAM.org

    Tbrown@bam.org
    718-724-8135



    On Wed, Jul 6, 2016 at 9:12 PM, Nich Young wrote:

    STC has implemented tokenization (with Payment Express) and we have had to turn it off.

    For all web orders if you have tokenization turned on Tessitura ignores CC_STORE_ACCOUNT and silently drops all credit card account data. No entries are written to T_ACCOUNT_DATA.

    Support has confirmed this is by design and won't currently be fixed until at least v14. We are not happy about this and are trying to escalate a real fix.

    If having no card data for your web orders is fine then there are also a cosmetic bugs that pop up when you use save a card to an account manually. The card type drop down includes an entry for all the cards with each payment method group. So you need to move Credit Card to be first to not confuse people.

    Thanks,

    Nich
    From: Tom Brown
    Sent: 5/16/2016 12:26:09 PM

    It sounds like no one has done Tokenization yet.

    I'm going to reach out to network staff and see what we can do to pull together a conversation on Tokenization.

    More when I know more.

    --Tom



    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
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  • $organization
    Thanks for the update.

    --Tom Brown
    Business Analytics mgr

    Brooklyn Academy of Music BAM
    Peter J. Sharp Building
    30 Lafayette Ave
    Brooklyn, NY 11217

    www.BAM.org

    Tbrown@bam.org
    718-724-8135



    On Wed, Jul 6, 2016 at 9:12 PM, Nich Young wrote:

    STC has implemented tokenization (with Payment Express) and we have had to turn it off.

    For all web orders if you have tokenization turned on Tessitura ignores CC_STORE_ACCOUNT and silently drops all credit card account data. No entries are written to T_ACCOUNT_DATA.

    Support has confirmed this is by design and won't currently be fixed until at least v14. We are not happy about this and are trying to escalate a real fix.

    If having no card data for your web orders is fine then there are also a cosmetic bugs that pop up when you use save a card to an account manually. The card type drop down includes an entry for all the cards with each payment method group. So you need to move Credit Card to be first to not confuse people.

    Thanks,

    Nich
    From: Tom Brown
    Sent: 5/16/2016 12:26:09 PM

    It sounds like no one has done Tokenization yet.

    I'm going to reach out to network staff and see what we can do to pull together a conversation on Tokenization.

    More when I know more.

    --Tom



    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
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