Tokenization Implementation

Hi,

We are about to convert to 12.5 and are very excited about the possibility of using tokenization for auto renewals.  Is anyone out there using this functionality who would be willing to share their stories on how the process of tokenization is or is not helping their business model?

Thank you,

Sadie

(Cross posted to Membership)

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  • It sounds like no one has done Tokenization yet.

    I'm going to reach out to network staff and see what we can do to pull together a conversation on Tokenization.

    More when I know more.

    --Tom

  • STC has implemented tokenization (with Payment Express) and we have had to turn it off.

    For all web orders if you have tokenization turned on Tessitura ignores CC_STORE_ACCOUNT and silently drops all credit card account data. No entries are written to T_ACCOUNT_DATA.

    Support has confirmed this is by design and won't currently be fixed until at least v14. We are not happy about this and are trying to escalate a real fix.

    If having no card data for your web orders is fine then there are also a cosmetic bugs that pop up when you use save a card to an account manually. The card type drop down includes an entry for all the cards with each payment method group. So you need to move Credit Card to be first to not confuse people.

    Thanks,

    Nich