Our IT staff says that it can't be done, but our colleagues know that it CAN! Help!
Hi Sandy -
Things are usually doable, but whether they are advisable or not is another question. :D I guess it depends on what you mean by globally update CSI entries?
There are a couple of shared reports out there on TASK (#173 & #324) to create and close CSIs in a bulk manner. If you are talking about a global replacement of values then you start getting into a sticky wicket of making sure that you have found all the places that particular value is stored and crossing your fingers.
HTH,
Heather
You can there are reports that can provide the functions – and since I see one has an SYS – it must be in the list
Have IT look under Reports for
Create Customer Issue
Close Customer Issue
We customized the second report so there is an option of whether you want to close the issue or just add action step.
From: Tessitura Customer Service Forum [mailto:forums-cust.serv@tessituranetwork.com] On Behalf Of Sandy Castillo Sent: Tuesday, October 07, 2014 4:28 PM To: McKinley, Leslie Subject: [Tessitura Customer Service Forum] Globally Update CSI Entries?
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