Globally Update CSI Entries?

You can there are reports that can provide the functions – and since I see one has an SYS – it must be in the list

Have IT look under Reports for

Create Customer Issue

Close Customer Issue

We customized the second report so there is an option of whether you want to close the issue or just add action step.  

Our IT staff says that it can't be done, but our colleagues know that it CAN!  Help! 

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You can there are reports that can provide the functions – and since I see one has an SYS – it must be in the list

Have IT look under Reports for

Create Customer Issue

Close Customer Issue

We customized the second report so there is an option of whether you want to close the issue or just add action step.  

Our IT staff says that it can't be done, but our colleagues know that it CAN!  Help! 

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Customer Service Forum. You may reply to this message to post to the Customer Service forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!