Setting up a cash register - 1st time ever

Hi Lindsey,

V12.1 of Tessitura included many enhancements directly targeted at the actions you want to accomplish (the ability to enter a tendered amount and prompt operators with cash due and popping a cash drawer).  For details, open the v12.1 help system and under the What’s New in v12 section of the TOC open the v12.1 Features section. V11 of Tessitura does not include the ability to pop a cash drawer. It also doesn’t include cash tendered/change due functionality.

Whether or not General Public orders are allowed is based on the mode of sale.  You can find details on MOS setup here.

Currently all versions of Tessitura only support printing receipts to ticket printers.  Controls on when a receipt is printed are set per payment method; you can find details here.  The receipt is generally printed when you click Print Order.

In v11, you can swipe a credit card once you have opened the Payments window, selected a payment method, and then moved the cursor to the account number field. In v12.1, in QuickSale you are able to swipe the card as soon as you select a credit card payment, and you can also set up a generic credit card payment method that will detect the type of card based on the swipe.

Kevin Sheehan

Senior Technical Writer & Consultant

Tessitura Network

+1 888 643 5778 x 329

ksheehan@tessituranetwork.com

There isn’t any “counting” functionality in v12.1.  The batch report will tell you the total for all cash payments the operator processed, but there is not a place in the system to record how much cash was in the drawer to start with before any transactions were processed for the day.  Calculating overages and shortages has to happen manually outside the system; you would add the cash payments total from the batch report to the amount of cash that was in the drawer at the beginning of the day/shift, and then compare that to what’s actually in the drawer at the end of the day/shift.  The tendered amount for individual transactions is available in the batch details, should you need to research any problems. You could certainly enter an enhancement request for adding counting functionality in a future version.

For details on the batch closing process, you should take a look at the Batch Administration help topics if you haven’t already.  You’ll find all the info there on how batches are used in Tessitura and what information is available in the reports. 

Additionally, I hope some of your fellow users might share their procedures and processes for closing out at the end of the day.

Kevin Sheehan

Senior Technical Writer & Consultant

Tessitura Network

+1 888 643 5778 x 329

ksheehan@tessituranetwork.com

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Lindsey Neal Kuykendall
Sent: Wednesday, October 08, 2014 4:29 PM
To: Kevin Sheehan
Subject: RE: [Tessitura Ticketing Forum] Setting up a cash register - 1st time ever

Kevin - Thanks so much for the details! This is much appreciated. 

If you have any insight as to what the batch closing process is for a cashier closing for the day, that would be very helpful. For example, when closing a batch, does the new version 12 have any "counting" utility to tell the cashier how much money is expected before posting? Does it have the ability to tell the cashier overages or shortages? 

Thanks again.

Lindsey

Hi,

The Science Museum has used a cash register business model for Tessitura since 2008. Here’s our process:

Our ticket reps open a batch, count out their starting “bank” of $200 (we have a dozen banks in the appropriate denominations), and start their day.

At the end of the shift, the ticket reps counts out $200 from their drawer, this count is verified by a team lead, and placed in the safe for the next day. The rep counts out cash and checks in their drawer, again recounted by the team lead, and the team lead compares this to the cash and checks on the batch summary. Any variation over short is noted.

The next morning, a manager will count again count out the total, and compare to the posting summary for the day, and prepare the bank deposit. The manager maintains a daily form in Excel which shows each ticket rep, the batch number, their cash and check totals for the day, and any over short.  This form goes to our accounting office with the posting reports for each day.

V12.1 Quicksale  should greatly reduce error, and make it easier to pinpoint problems for coaching purposes.

Please feel free to contact me (rbernard@smm.org ) if we can provide additional information.

Ray

This seems like a system crying out for a custom screen, where managers can go into a constituent record (belonging to the ticket rep) and tie the batch number and any batch details that you want to see there, then input over/under information and a note. Then you could have a custom report to pull for the day for your finance reconciliation.

Lucie