Setting up a cash register - 1st time ever

Hi everyone, 

Philbrook Museum is brand new to Tessitura in regard to using it as a point of sale in a cash register setting. We have basic Dell machines with cash drawers that pop when a receipt prints (from an Epson receipt printer.) We also have USB bar code scanners (for our membership cards) and USB MSR credit card swipes.  

Please lend your expertise! Here are some questions that arose when we attempted to run a "front of house" transaction:

o   Tessitura will not allow mode of sale walk-up sales to constituent <General Public> - throws error message - Need to allow?

o   When accepting cash, how to specify amount of cash accepted if not exact change? (Tell it you're accepting a $50 for a $35 transaction)

o   When accepting cash, how to learn what amount of change to give? (Can it pop up a window that tells what change is due?)

o   When accepting cash or check, how to pop open change drawer? (Currently, our cash drawer is triggered by the receipt printer.)

o   When transaction is complete, when does it print customer receipt OR ticket? How to set up auto print or prompt?

o   When accepting credit card, when/how to swipe credit card using MSR (magnetic strip reader) instead of manual entry?

o   In closing a batch for the day, is there a countdown tool or utility to assist with knowing overages or shortages at day end? What are your closing procedures for money handling?

o   Throughout the day, the register automatically notes that the transaction was done by the person whose token opened the session/batch. Currently, our employees switch registers throughout the day. What options does Tessitura offer in changing sales rep. (if any?) Does Tessitura require 1 person to run the session all day?

THANKS IN ADVANCE - We're brand new!

Lindsey Neal Kuykendall

Guest Services Coordinator

Philbrook Museum of Art

Tulsa, OK

lkuykendall@philbrook.org