Hi everyone,
Philbrook Museum is brand new to Tessitura in regard to using it as a point of sale in a cash register setting. We have basic Dell machines with cash drawers that pop when a receipt prints (from an Epson receipt printer.) We also have USB bar code scanners (for our membership cards) and USB MSR credit card swipes.
Please lend your expertise! Here are some questions that arose when we attempted to run a "front of house" transaction:
o Tessitura will not allow mode of sale walk-up sales to constituent <General Public> - throws error message - Need to allow?
o When accepting cash, how to specify amount of cash accepted if not exact change? (Tell it you're accepting a $50 for a $35 transaction)
o When accepting cash, how to learn what amount of change to give? (Can it pop up a window that tells what change is due?)
o When accepting cash or check, how to pop open change drawer? (Currently, our cash drawer is triggered by the receipt printer.)
o When transaction is complete, when does it print customer receipt OR ticket? How to set up auto print or prompt?
o When accepting credit card, when/how to swipe credit card using MSR (magnetic strip reader) instead of manual entry?
o In closing a batch for the day, is there a countdown tool or utility to assist with knowing overages or shortages at day end? What are your closing procedures for money handling?
o Throughout the day, the register automatically notes that the transaction was done by the person whose token opened the session/batch. Currently, our employees switch registers throughout the day. What options does Tessitura offer in changing sales rep. (if any?) Does Tessitura require 1 person to run the session all day?
THANKS IN ADVANCE - We're brand new!
Lindsey Neal Kuykendall
Guest Services Coordinator
Philbrook Museum of Art
Tulsa, OK
lkuykendall@philbrook.org
Hi Lindsey,
V12.1 of Tessitura included many enhancements directly targeted at the actions you want to accomplish (the ability to enter a tendered amount and prompt operators with cash due and popping a cash drawer). For details, open the v12.1 help system and under the What’s New in v12 section of the TOC open the v12.1 Features section. V11 of Tessitura does not include the ability to pop a cash drawer. It also doesn’t include cash tendered/change due functionality.
Whether or not General Public orders are allowed is based on the mode of sale. You can find details on MOS setup here.
Currently all versions of Tessitura only support printing receipts to ticket printers. Controls on when a receipt is printed are set per payment method; you can find details here. The receipt is generally printed when you click Print Order.
In v11, you can swipe a credit card once you have opened the Payments window, selected a payment method, and then moved the cursor to the account number field. In v12.1, in QuickSale you are able to swipe the card as soon as you select a credit card payment, and you can also set up a generic credit card payment method that will detect the type of card based on the swipe.
Kevin Sheehan
Senior Technical Writer & Consultant
Tessitura Network
+1 888 643 5778 x 329
ksheehan@tessituranetwork.com
Kevin - Thanks so much for the details! This is much appreciated.
If you have any insight as to what the batch closing process is for a cashier closing for the day, that would be very helpful. For example, when closing a batch, does the new version 12 have any "counting" utility to tell the cashier how much money is expected before posting? Does it have the ability to tell the cashier overages or shortages?
Thanks again.
Lindsey