Do you sell merchandise with Tessitura?

We do sell Mech through Tessitura. At the moment we have one GA performance that is set up on the 31st December and use price types for the different stock items. This was the easiest and quickest way (whilst we are still on v11) to sell the many different items we have.
The retail then report on sales via how many items are sold at each price type.

It isn't ideal in anyway, but a performance per item would not have worked for us. We toyed with the idea of using fees to, but again, we didn't think we could make it work as we wanted it to with reporting etc.

I'm happy to go into more detail if you want it.

Caryl

We sell all of our merchandise items through Tessitura as fees. We have
a program written that goes in at the end of the FY and changes all of
the FY information to reflect the new year so we don't manually have to
update the many hundreds of fees we've created for these purposes of
selling merchandise.

>>> "Shelley Salinas"
8/5/2014 12:28 PM >>>

We don’t have a gift shop but sell 3 merch items in Tessi. Each item
is a “performance” with the inventory as “remaining seats”, with
a specific season of merch. The perf date is the last day of our fiscal
year.

Shelley Salinas
Box Office Manager
COCA


From: Tessitura Ticketing Forum
[mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Michelle
Wiesel
Sent: Monday, August 04, 2014 3:04 PM
To: Shelley Salinas
Subject: [Tessitura Ticketing Forum] Do you sell merchandise with
Tessitura?

Hi everyone:
We're opening a gift shop soon. Does anyone managing / sell merchandise
through Tessitura and/or use it as a POS system? Once we have v12.1
Quick Sale may work and can be attached to a cash drawer that opens when
change is needed, etc.
My main concern (if we can't use Quick Sale) would be populating our
product catalog for ticket sales with merchandise. It does appear I
could use fees to add merchandise. Does anyone use NSCAN to then scan
the items?
Thanks to all for you help!
Michelle




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We sell a limited number of merchandise items (playtexts, books, dvds) via Fees in Tessitura and have a custom merchandise acknowledgement report that automatically emails daily to the book shop so they can prepare and dispatch. These are also automatically offered in the purchase pathway on our website for the relevant productions.

B

Thanks Shelley.  I wouldn't have thought about using  a facility to manage inventory number. Very innovative!!

 

Thank you for the insight!

Michelle

Hi Brooke:

 

Thanks so much for the information.  I like the idea of an automated report.  Did consulting do this for you or do you have in house staff?

 

Thanks again!

Michelle

Hi Caryl:

 

Thanks for the info.  How do you find this works with ticketing?  Do your sellers every confuse that show for an event? I like the use of price types as it keeps the number of "events / gifts" down and out of the product calendar.  Do you find it difficult to manage all of the price types?

Thanks so much!

Michelle

They don't mistake the show for an event - we always put the merchandise performance on a date where we have no shows, like Christmas Day or Boxing Day, so they know where to find it quickly and easily. We also make the perf code something that is easy to remember, like MERCH2014 so they can type that in if they want to.

It was easier to manage the price types than to set up multiple performances for everything we sold. We have a large range of things on sale, so the price types made more sense.

Caryl

Hi Michelle,

We do have in house staff that write reports for us now but I believe that particular report was procured via consulting a number of years ago. It's called a Merchandise Order Aknowledgement (sic) - not sure if it lives elsewhere on the network or TASK and it might be quite customised but I'm sure we'd be happy to share with you if you go down that route.

 

B

Hi there,

To those on this thread selling merchandise using fees, do you sell the products over the website?

Thanks,

Frannie

Hi Frannie,

We sell a selection over our website, tying the merchandise IDs (which we have to get our DBAs to find for us) into our config file (so quite a manual process) so that it appears on 'suggested items'. I'm sure other organisations are doing this with more finesse than us but at least it works!

B