Hi there.
Our customers place orders via phone, mail and web. The PAH ship method is only offered to constituents who place web orders. Does anyone offer PAH on mail and phone orders?
Thanks!
Susan
Hi there. Our customers place orders via phone, mail and web. The PAH ship method is only offered to constituents who place web orders. Does anyone offer PAH on mail and phone orders? Thanks! Susan This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
Yes! We offer PAH over the phone - for both single tickets and exchanges.
We find it is a great way to get our patron's email addresses. (She says with a gleeful cackle). We don't sign them up for anything, but we do send emails about their purchase and hopefully starts a conversation with them that will develop into something more meaningful.
It also clears up our will call line (especially that last weekend of a show) and saves us money on mailing.
HTH,
Heather
Yes! We offer PAH over the phone - for both single tickets and exchanges. We find it is a great way to get our patron's email addresses. (She says with a gleeful cackle). We don't sign them up for anything, but we do send emails about their purchase and hopefully starts a conversation with them that will develop into something more meaningful. It also clears up our will call line (especially that last weekend of a show) and saves us money on mailing. HTH, Heather From: Susan Hayes <bounce-susanhayes8085@tessituranetwork.com> Sent: 6/6/2014 2:32:59 PM Hi there. Our customers place orders via phone, mail and web. The PAH ship method is only offered to constituents who place web orders. Does anyone offer PAH on mail and phone orders? Thanks! Susan This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
From: Susan Hayes <bounce-susanhayes8085@tessituranetwork.com> Sent: 6/6/2014 2:32:59 PM
Yes we do! We charge to have hard tickets mailed but PAH is always free. This has led to significant less line-ups at the door for pick up. Also a great way to build the email database!
Cheers,
Reena
Reena Taank
Loyalty Analyst
Arts Club Theatre Company
P: 604-687-5315 ext 245
E: rtaank@artsclub.com
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Susan Hayes Sent: Friday, June 06, 2014 12:41 PM To: Reena Taank Subject: [Tessitura Ticketing Forum] PAH Options
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Hi Susan…
We allow PAH options to patrons who order tickets via phone and web. We also offer PAH tickets for our season ticket holders subscriptions packages and any non-traditional group ticket purchase.
Let me know if you have any questions and good luck!
Ashley
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Susan Hayes Sent: Friday, June 6, 2014 2:45 PM To: Ashley Voorhees Subject: [Tessitura Ticketing Forum] PAH Options
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Hi Susan:
We offer print at home from our phone room also. We've not had any issues. The one business rule we have is that if a patron doesn't receive the print at home, and they've checked their spam folder and we've checked their email address, we will only reprint hard tickets.
We only offer print at home as an option for single tickets and we process very little in the way of mail order requests for single tickets these days.
Sending kind thoughts,
Mark
Hi there. Hope you are well. Thank you for your response!
Hi Ashley,
May I ask how you're finding PAH subscriptions?
I'm particularly interested in the level of take up and whether you experience any difficulty processing exchanges (do you exchange within or outside of the original booking)?
Many thanks,Beth