What is the proper way to treat the household account when A1 is deceased. I marked that individual's record as deceased and inactivated it, but the household record still shows him as A1. Is there a way to switch A1 & A2...do I need to do anything more?
Yes in Household Operations there is a function Swap A1/A2
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Phil Setchfield Sent: Thursday, June 05, 2014 5:18 PM To: McKinley, Leslie Subject: [Tessitura Ticketing Forum] Deceased A1 in household
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Yes. We swap A1 and A2 when A1 dies.
Constituents > Household Operations > Swap A1/A2
That’s the Constituents menu after File and Go To.
Lucie
______________________________Lucie SpielerIT Development and Training Manager
Many thanks! I knew it was there somewhere.
Phil Setchfield
Associate Director of Marketing & Communications
San Francisco Performances
415.677.0335 voice
415.398.6439 fax
sfperformances.org
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Lucie SpielerSent: Thursday, June 05, 2014 2:46 PMTo: phil@sfperformances.orgSubject: RE: [Tessitura Ticketing Forum] Deceased A1 in household