Hey,
Has anyone using TNEW experienced a seat being locked into an online order (purple) that doesn't time out after the specified time allotted? If so, does anyone know of a way to force it to be released? I can't access the order, and no patron information shows.
Thanks,
Maurice
Good morning Maurice,
We have encountered this issue on a number of occasions and I believe that there are some shared reports available through TASK that can be run to unlock the seats.
CD Web Current Seat Locks (Report #171)- This report identifies the locked seats by Season
Cleanup Connection (Report #170)- This utility unlocks seats by the Locked by Number
Hope that helps!Short
Chris,
Just went looking for these reports and it looks like your report solution numbers are switched -- might want to edit that for future reference?
Thanks though; Cleanup connection (170) was exactly what I was looking for.
Thanks, Nick! I've edited the post accordingly.
Glad this solution worked.