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Seat locked in online order

Maurice Nounou
$organization

Hey,

Has anyone using TNEW experienced a seat being locked into an online order (purple) that doesn't time out after the specified time allotted? If so, does anyone know of a way to force it to be released? I can't access the order, and no patron information shows.

Thanks,

Maurice

Parents
  • $organization

    Good morning Maurice,

    We have encountered this issue on a number of occasions and I believe that there are some shared reports available through TASK that can be run to unlock the seats.

    CD Web Current Seat Locks (Report #171)
    - This report identifies the locked seats by Season

    Cleanup Connection (Report #170)
    - This utility unlocks seats by the Locked by Number


    Hope that helps!
    Short 



    [edited by: Christopher Short at 12:32 PM (GMT -6) on 17 Jul 2014] Corrected (swapped) Report #'s based on Nick Reilingh's comments.
Reply
  • $organization

    Good morning Maurice,

    We have encountered this issue on a number of occasions and I believe that there are some shared reports available through TASK that can be run to unlock the seats.

    CD Web Current Seat Locks (Report #171)
    - This report identifies the locked seats by Season

    Cleanup Connection (Report #170)
    - This utility unlocks seats by the Locked by Number


    Hope that helps!
    Short 



    [edited by: Christopher Short at 12:32 PM (GMT -6) on 17 Jul 2014] Corrected (swapped) Report #'s based on Nick Reilingh's comments.
Children