Online Group Sales Ticketing

Jared,

Thank you for this information. This will definitely help us progress on this project.

Thank you,

Kristen

Kristen DiNinno

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Jared Webster
Sent: Tuesday, April 29, 2014 1:13 PM
To: Kristen DiNinno
Subject: Re: [Tessitura Ticketing Forum] Online Group Sales Ticketing

Hi Kristen-

We have not been able to implement a system for online group sales where group leaders are able to pay their balance and adjust numbers of seats online. We have had success with using allocations and promo codes for groups, though.

With allocations, the group has a code that unlocks whatever seats and prices you want to give them. The group leader passes out the code, and all of the members of the group can order on their own while still sitting with the group.

If having everyone sitting in the same area is not an issue and you just want to offer them a special rate, you can always use promo codes that unlock whatever the discount you are offering is.

We are not on V12 yet, but there are supposed to be new pricing rules available so that the web automatically applies the correct discount for groups (i.e. if there are 10+ tickets in the order, apply a discount of x%).

You might also want to look at the session notes in the Conference Archive from TLCC last year for "The New Standard for Group Sales." Risë Walter from San Diego Opera talked about some custom web site design they did to accommodate groups.

Trudy,

Thank you so much for this information. I will be discussing this with my colleagues.

Kristen

Kristen DiNinno

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Trudy Watson
Sent: Thursday, May 01, 2014 1:26 PM
To: Kristen DiNinno
Subject: Re: [Tessitura Ticketing Forum] Online Group Sales Ticketing

Hi Kristen,

We worked with JCA to develop an online group booking module.  Through it, groups can book their tickets online, make their deposit, and the payment plan is automatically set up on their order.  This helps to reduce the # of phone calls.  However, the module does not handle seat drops or increases nor does it allow for balance payment -- these are still done through our box office at this time.

The module does take into account some of our "rules" around group and school orders:  eg. regular groups (15+ tickets) get reduced pricing and 1 complimentary leader teach per each 20 purchased; "Starter" groups (10 - 14 tickets) get a reduced rate but not as much as regular groups; schools get student pricing and 1 chaperone ticket per 10, etc.  So different business rules are built into the module.

My former colleague presented on this module at a past conference and here is the link to her presentation: Online Education - includes video (32MB)

I'm happy to discuss the module with you further.

Trudy Watson

Associate Director of Marketing

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twatson@stratfordfestival.ca

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