Hello,
Our Company is trying to implement online sales of tickets for groups. Currently, sales are only done by phone. One is able to reserve tickets with a deposit up until a month before their performance date. The balance and total seats are due a month before the performance. Does anybody have this kind of system already in place with online ticket sales for groups? We would love for groups to go back into their account online, and pay their balance and add or subtract seats themselves.
Any ideas or systems that are already in place would really help us to advance further on this project.
Thank you,
Kristen
Kristen DiNinno Audience Development Specialist
325 West Walnut Street | Milwaukee, WI 53212 (414) 267-2964 direct | (414) 267-2930 fax
Discover, Imagine, and Explore with First Stage's 2013-2014 season | Theater Academy | Theater in Education
Jared,
Thank you for this information. This will definitely help us progress on this project.
Kristen DiNinno
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Jared Webster Sent: Tuesday, April 29, 2014 1:13 PM To: Kristen DiNinno Subject: Re: [Tessitura Ticketing Forum] Online Group Sales Ticketing
Hi Kristen-
We have not been able to implement a system for online group sales where group leaders are able to pay their balance and adjust numbers of seats online. We have had success with using allocations and promo codes for groups, though.
With allocations, the group has a code that unlocks whatever seats and prices you want to give them. The group leader passes out the code, and all of the members of the group can order on their own while still sitting with the group.
If having everyone sitting in the same area is not an issue and you just want to offer them a special rate, you can always use promo codes that unlock whatever the discount you are offering is.
We are not on V12 yet, but there are supposed to be new pricing rules available so that the web automatically applies the correct discount for groups (i.e. if there are 10+ tickets in the order, apply a discount of x%).
You might also want to look at the session notes in the Conference Archive from TLCC last year for "The New Standard for Group Sales." Risë Walter from San Diego Opera talked about some custom web site design they did to accommodate groups.
From: Kristen DiNinno <bounce-kristendininno2992@tessituranetwork.com> Sent: 4/29/2014 12:08:51 PM
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