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Manual rollovers

Steven Jirjis
$organization

Hi everyone,

Some package order are not rolling over using the rollover utility. If we were to handle these orders manually, how can we do so without having to create a new order? 

 

We would like, as much as possible, to retain the original order because of the information it contains (order date, payment amounts, payment dates, etc.).

 

Thanks so much!

  • $organization

    As long as your MOS and Price type date ranges for all the performances and packages include the original order date on the original order, you should be able to manually add the new packages to the original order.

  • $organization

    That seems to have worked out. I attempted this but there was no option to select the new packages while in the order. Must have been the MOS dates which I adjusted to be on the earliest renewal date. Great suggestion, thanks!

     

    Respectfully,

     

    Steven Jirjis

    La Jolla Playhouse

    IT & Database Assistant

    Ext. 154

    Cell: (619) 251-5734

    sjirjis@ljp.org

     

    Be GREEN!  Please think twice before printing an email

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Joshua Peters
    Sent: Wednesday, February 12, 2014 9:59 AM
    To: Steven Jirjis
    Subject: Re: [Tessitura Ticketing Forum] Manual rollovers

     

    As long as your MOS and Price type date ranges for all the performances and packages include the original order date on the original order, you should be able to manually add the new packages to the original order.

    From: Steven Jirjis <bounce-stevenjirjis4325@tessituranetwork.com>
    Sent: 2/11/2014 6:22:24 PM

    Hi everyone,

    Some package order are not rolling over using the rollover utility. If we were to handle these orders manually, how can we do so without having to create a new order? 

     

    We would like, as much as possible, to retain the original order because of the information it contains (order date, payment amounts, payment dates, etc.).

     

    Thanks so much!




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