Hi everyone,
Some package order are not rolling over using the rollover utility. If we were to handle these orders manually, how can we do so without having to create a new order?
We would like, as much as possible, to retain the original order because of the information it contains (order date, payment amounts, payment dates, etc.).
Thanks so much!
As long as your MOS and Price type date ranges for all the performances and packages include the original order date on the original order, you should be able to manually add the new packages to the original order.