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Excluding seats from statistics

Michael Flaherty-Wilcox
$organization

Hello everyone,

For certain kinds of performances (our youth classes) we use a section of seats as our waiting list. This works well with our custom reporting, but it interferes with the built-in functions Tessitura has for seating availability, percent sold and so on. (For example, every performance we have looks like it's available, even when it's actually sold out and the only available seats on are the waiting list.) I know I can mark seats as "non-seats" but that pretty much wipes them off the map. Is there anything short of doing that which will keep a seat usable but not counted as a "seat," for all other intents and purposes?

Thanks! -- Michael at the Science Museum of Minnesota

  • $organization
    Could you set up a separate season mirroring your education season, with a facility called "waiting room?" It could display in the client but not in Season Overview or reports.

    Lucie
    FGO

    Sent via BlackBerry from T-Mobile

    From: "Michael Wilcox"
    Date: 27 Aug 2009 09:00:13 -0500
    To: <lspieler@fgo.org>
    Subject: [Tessitura Ticketing Forum] Excluding seats from statistics

    Hello everyone,

    For certain kinds of performances (our youth classes) we use a section of seats as our waiting list. This works well with our custom reporting, but it interferes with the built-in functions Tessitura has for seating availability, percent sold and so on. (For example, every performance we have looks like it's available, even when it's actually sold out and the only available seats on are the waiting list.) I know I can mark seats as "non-seats" but that pretty much wipes them off the map. Is there anything short of doing that which will keep a seat usable but not counted as a "seat," for all other intents and purposes?

    Thanks! -- Michael at the Science Museum of Minnesota




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
  • Former Member
    Former Member $organization

    What some licensees do is set up a new mode of sale called "Waitist".  The mode of sale is set up as allowing unseated and unpaid orders.  You can then run a report by Performance which will list customers on the waitlist and sorted with a date time stamp.  It's just a little more work to seat them than using the seat map, but capacities are accurate.

  • $organization in reply to Former Member
    Michael:

    We do exactly what Fran describes and it works for us. One thing we do, though, at the end of the semester, is delete the waitlist orders entirely if we weren’t able to actually seat them in the class.

    -p.

    Patrick Schley
    Special Projects Coordinator
    FIRST STAGE Children’s Theater | In-School Education | Theater Academy

    Main 414.267.2929
    Direct 414.267.2973
    Fax 414.267.2976

    Milwaukee Youth Arts Center
    325 W. Walnut St.
    Milwaukee, WI 53212
    www.firststage.org

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    From: Fran Hoylman <bounce-franhoylman4444@tessituranetwork.com>
    Reply-To: Tessitura Ticketing Forum <forums-ticketing@tessituranetwork.com>
    Date: Thu, 27 Aug 2009 10:30:42 -0500
    To: Patrick Schley <pschley@firststage.org>
    Subject: Re: [Tessitura Ticketing Forum] Excluding seats from statistics

    What some licensees do is set up a new mode of sale called "Waitist".  The mode of sale is set up as allowing unseated and unpaid orders.  You can then run a report by Performance which will list customers on the waitlist and sorted with a date time stamp.  It's just a little more work to seat them than using the seat map, but capacities are accurate.

    From: Michael Wilcox <bounce-michaelwilcox9081@tessituranetwork.com>
    Sent: 8/27/2009 8:56:55 AM

    Hello everyone,

    For certain kinds of performances (our youth classes) we use a section of seats as our waiting list. This works well with our custom reporting, but it interferes with the built-in functions Tessitura has for seating availability, percent sold and so on. (For example, every performance we have looks like it's available, even when it's actually sold out and the only available seats on are the waiting list.) I know I can mark seats as "non-seats" but that pretty much wipes them off the map. Is there anything short of doing that which will keep a seat usable but not counted as a "seat," for all other intents and purposes?

    Thanks! -- Michael at the Science Museum of Minnesota




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum.  You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending.  Thank you!
  • $organization

    Those are great suggestions, thanks everyone. I'll see if any of them could work into our current process. Take care!