Hello everyone,
For certain kinds of performances (our youth classes) we use a section of seats as our waiting list. This works well with our custom reporting, but it interferes with the built-in functions Tessitura has for seating availability, percent sold and so on. (For example, every performance we have looks like it's available, even when it's actually sold out and the only available seats on are the waiting list.) I know I can mark seats as "non-seats" but that pretty much wipes them off the map. Is there anything short of doing that which will keep a seat usable but not counted as a "seat," for all other intents and purposes?
Thanks! -- Michael at the Science Museum of Minnesota
What some licensees do is set up a new mode of sale called "Waitist". The mode of sale is set up as allowing unseated and unpaid orders. You can then run a report by Performance which will list customers on the waitlist and sorted with a date time stamp. It's just a little more work to seat them than using the seat map, but capacities are accurate.