Hello,
We have a free event and want to limit the number of tickets online ticket buyers can select in an order. I know I can limit the number of tickets through promo codes, but is there a way to trigger a promo code for general website traffic? Or limit the number of tickets per order for all purchases made through the web?
Thank You!
Andrea Williams
Ticketing System Administrator
National Geographic, Visitor Services
If you're TNEW (don't remember if you are or not), there's a column in the LTR_TN_EXPRESS_WEB_DEFAULTS system table labeled Max Seats that you can set that will limit the amount of seats you can select for an event in a single order.
If you're not TNEW, there's probably a similar value you could plug into the Web API.
This would affect all performances though. Not just this free event. :\
Thanks Trevor :).
I'm attempting to limit for a single event though. Wouldn't this limit across the board?
Likely the only way would be to imbed a promo code in the URL for that event's "buy tickets" button on its webpage. Then set a ticket limit with the offer.
You could create an offer on the performance in question with a ticket limit and associate that offer with your default web source or all sources, I believe. You wouldn't necessarily need a promo code.
I agree with Amanda. We frequently do this without a promo code when requested by a rental company. It's been a while since I've been in the box office but I recall that you could restrict it on any MOS (web for sure but also your regular box office MOS if the limit is also in effect for in person and phone sales). Simply add an offer with all appeals and all sources and a limit.
Hi
We use promo codes to limit our tickets per performance however we are finding people are getting around this by doing multiple orders online as it limits the tickets per specific performance in an order but not per customer per specific performance over mutiple orders. Has anyone else experienced this or found a solution?
Thanks
Nicola
Hi Nicola,
We do run into that problem here as well. Fortunately for us, there aren't a lot of shows with an enforced ticket limit. For the shows that are we put a short blurb on our ticket purchase page for that event informing people that multiple orders will be cancelled and our box office simply keeps an eye out for abuse.
I believe it is possible to build custom logic into your website to check for multiple orders per constituent. We haven't done that here and rely on manual checking. However, even with that logic in place people could still get around it by creating a new account for each order if they are that persistent. :)
Brilliant, thanks for this comment!