Hello,
We have a free event and want to limit the number of tickets online ticket buyers can select in an order. I know I can limit the number of tickets through promo codes, but is there a way to trigger a promo code for general website traffic? Or limit the number of tickets per order for all purchases made through the web?
Thank You!
Andrea Williams
Ticketing System Administrator
National Geographic, Visitor Services
Hi
We use promo codes to limit our tickets per performance however we are finding people are getting around this by doing multiple orders online as it limits the tickets per specific performance in an order but not per customer per specific performance over mutiple orders. Has anyone else experienced this or found a solution?
Thanks
Nicola
Hi Nicola,
We do run into that problem here as well. Fortunately for us, there aren't a lot of shows with an enforced ticket limit. For the shows that are we put a short blurb on our ticket purchase page for that event informing people that multiple orders will be cancelled and our box office simply keeps an eye out for abuse.
I believe it is possible to build custom logic into your website to check for multiple orders per constituent. We haven't done that here and rely on manual checking. However, even with that logic in place people could still get around it by creating a new account for each order if they are that persistent. :)