Hi
I just wanted to get an idea of how other organisations are processing exchanges.We currently offer exchanges free of charge and as such have no accurate way of tracking how many exchanges have been processed (we've run SQL queries to see how many tickets have been returned but this may be for other reasons than an exchange).
Are other people using a different Mode of Sale specifically for exchanges? Or a different price type? If so does this have a particular benefit other than being able to see immediately that tickets have been exchanged without trawling through CSIs?
Thanks,
Caspian
I just wanted to get an idea of how other organisations are processing exchanges. We currently offer exchanges free of charge and as such have no accurate way of tracking how many exchanges have been processed (we've run SQL queries to see how many tickets have been returned but this may be for other reasons than an exchange).
I've been saying for years that Tessitura doesn't "do exchanges". It has functionality for ticket returns. It also has nothing preventing someone from applying monies from a return to a new purchase. But there's no connection at all between that new purchase and the recently returned ticket. As far as anyone knows they were two transactions that each could have happened exactly the same without the other.
Hello Caspian,
The only way I know of to track exchanges is by having a separate MOS for exchanges. That is how we handle our exchanges as well. You can certainly set up a fee if you allow single ticket exchanges and charge a fee for that.
Best,
Christopher Cuhel, Patron Services Manager
First Stage
Transforming Lives Through Theater
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Brian Graham Sent: Thursday, August 22, 2013 10:11 AM To: Christopher Cuhel Subject: RE: [Tessitura Ticketing Forum] Ticket Exchanges
From: Nicole Keating <bounce-nicolekeating9176@tessituranetwork.com> Sent: 8/21/2013 12:43:14 PM
We have created a custom report for exchanges so that we can estimate how many tickets were exchanged for any given title.
From: Tessitura Ticketing Forum <forums-ticketing@tessituranetwork.com> on behalf of Caspian Turner <bounce-caspianturner9368@tessituranetwork.com> Sent: Wednesday, August 21, 2013 12:46 PM To: Nicole Keating Subject: [Tessitura Ticketing Forum] Ticket Exchanges
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Hi Caspian!
We also have a separate MOS for exchanges, mostly so we can have fee rules apply and track number of tickets processed.
The added benefit is that we can restrict ticket returns in other MOS to give us accurate initial sale numbers to help estimate busy times in the Box Office, for example.
Hope that helps!
Court
Thanks everyone, that's really useful!