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Ticket Exchanges

Former Member
Former Member $organization

Hi

I just wanted to get an idea of how other organisations are processing exchanges.
We currently offer exchanges free of charge and as such have no accurate way of tracking how many exchanges have been processed (we've run SQL queries to see how many tickets have been returned but this may be for other reasons than an exchange).

Are other people using a different Mode of Sale specifically for exchanges? Or a different price type? If so does this have a particular benefit other than being able to see immediately that tickets have been exchanged without trawling through CSIs?

Thanks,

Caspian

Parents
  • $organization

    Hello Caspian,

     

    The only way I know of to track exchanges is by having a separate MOS for exchanges. That is how we handle our exchanges as well. You can certainly set up a fee if you allow single ticket exchanges and charge a fee for that.

     

    Best,

     

    Christopher Cuhel, Patron Services Manager

    First Stage

    Transforming Lives Through Theater

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Brian Graham
    Sent: Thursday, August 22, 2013 10:11 AM
    To: Christopher Cuhel
    Subject: RE: [Tessitura Ticketing Forum] Ticket Exchanges

     

    I've been saying for years that Tessitura doesn't "do exchanges". It has functionality for ticket returns. It also has nothing preventing someone from applying monies from a return to a new purchase. But there's no connection at all between that new purchase and the recently returned ticket. As far as anyone knows they were two transactions that each could have happened exactly the same without the other.

    From: Nicole Keating <bounce-nicolekeating9176@tessituranetwork.com>
    Sent: 8/21/2013 12:43:14 PM

    We have created a custom report for exchanges so that we can estimate how many tickets were exchanged for any given title.

    From: Tessitura Ticketing Forum <forums-ticketing@tessituranetwork.com> on behalf of Caspian Turner <bounce-caspianturner9368@tessituranetwork.com>
    Sent: Wednesday, August 21, 2013 12:46 PM
    To: Nicole Keating
    Subject: [Tessitura Ticketing Forum] Ticket Exchanges

     

    Hi

    I just wanted to get an idea of how other organisations are processing exchanges.
    We currently offer exchanges free of charge and as such have no accurate way of tracking how many exchanges have been processed (we've run SQL queries to see how many tickets have been returned but this may be for other reasons than an exchange).

    Are other people using a different Mode of Sale specifically for exchanges? Or a different price type? If so does this have a particular benefit other than being able to see immediately that tickets have been exchanged without trawling through CSIs?

    Thanks,

    Caspian




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Reply
  • $organization

    Hello Caspian,

     

    The only way I know of to track exchanges is by having a separate MOS for exchanges. That is how we handle our exchanges as well. You can certainly set up a fee if you allow single ticket exchanges and charge a fee for that.

     

    Best,

     

    Christopher Cuhel, Patron Services Manager

    First Stage

    Transforming Lives Through Theater

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Brian Graham
    Sent: Thursday, August 22, 2013 10:11 AM
    To: Christopher Cuhel
    Subject: RE: [Tessitura Ticketing Forum] Ticket Exchanges

     

    I've been saying for years that Tessitura doesn't "do exchanges". It has functionality for ticket returns. It also has nothing preventing someone from applying monies from a return to a new purchase. But there's no connection at all between that new purchase and the recently returned ticket. As far as anyone knows they were two transactions that each could have happened exactly the same without the other.

    From: Nicole Keating <bounce-nicolekeating9176@tessituranetwork.com>
    Sent: 8/21/2013 12:43:14 PM

    We have created a custom report for exchanges so that we can estimate how many tickets were exchanged for any given title.

    From: Tessitura Ticketing Forum <forums-ticketing@tessituranetwork.com> on behalf of Caspian Turner <bounce-caspianturner9368@tessituranetwork.com>
    Sent: Wednesday, August 21, 2013 12:46 PM
    To: Nicole Keating
    Subject: [Tessitura Ticketing Forum] Ticket Exchanges

     

    Hi

    I just wanted to get an idea of how other organisations are processing exchanges.
    We currently offer exchanges free of charge and as such have no accurate way of tracking how many exchanges have been processed (we've run SQL queries to see how many tickets have been returned but this may be for other reasons than an exchange).

    Are other people using a different Mode of Sale specifically for exchanges? Or a different price type? If so does this have a particular benefit other than being able to see immediately that tickets have been exchanged without trawling through CSIs?

    Thanks,

    Caspian




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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