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Print At Home (PAH)

Keith Gearing
$organization

Greetings:

I am currently investigating the implementation of Print at Home and would appreciate any advice from those who have already walked down this path. In particular, I am interested in collecting some sample templates from those on RAMP (as I understand there are template size considerations)

Thank you all in advance.

Sincerely,

Keith

  • $organization

    Keith - 

    Things I learned from our implementation years ago:

    • Have the ability to map different PAH templates to different Price Types.  This comes in handy when you have a Limited View price type.  You'll want different messaging on the ticket template stating this for the patron.  It becomes useful in other situations with other price types as well (i.e. Wheelchair seating, specialized group tickets, etc).
    • Limit the design and different colors on your PAH templates.  We've received numerous suggestions from patrons who say our template takes up a ton of ink.
    • There will be a good deal of extra real-estate on your PAH page.  We are looking at using that space for marketing or additional advertising (helps generate extra revenue!)

    Also - iOS now has that nifty PASSBOOK App.  I personally think this should not be overlooked as I'm seeing more and more people use their devices to scan into concerts, movies, and airline flights. I'd love to see one of our Tessi family implement this and to help pave the way!

     

    Please send me an email at scabanas@CenterTheatreGroup.org so I can reply back with our PAH design.

     

    Skypp Cabanas
    Ticket Operations Coordinator
    Center Theatre Group

  • Former Member
    Former Member $organization

    I am interested in this as well.  Please include me on any responses.

     

     

    Jason Song

    IT Manager

    Scottsdale Cultural Council

    P 480.425.5340

    C 480.529.4653

     

     

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Keith Gearing
    Sent: Tuesday, May 28, 2013 12:06 PM
    To: Jason Song
    Subject: [Tessitura Technical Forum] Print At Home (PAH)

     

    Greetings:

    I am currently investigating the implementation of Print at Home and would appreciate any advice from those who have already walked down this path. In particular, I am interested in collecting some sample templates from those on RAMP (as I understand there are template size considerations)

    Thank you all in advance.

    Sincerely,

    Keith




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  • $organization in reply to Skypp Cabanas

    I'm a PAH newbie, implementing PAH now for my organization. How have you mapped the different PAH templates to different price types? Is this in a specific system table? 

  • $organization in reply to Kim Husted

    Hi Kim, 

    The PAH templates are mapped to specific Ticket Designs.

    Ticket designs are then associated to Pricetypes at a performance level (Season Manager/Season Maintenance/Pricing). 

    That means that a standard pricetype could have a different design associated to it for different performances.   We use different designs for different venues.

  • $organization in reply to Former Member

    We have a different PAH for each venue but can see how mapping to a specific PT might be valuable.

    We try to avoid too many solid graphics as initially some people did print them out and complain if they use a whole colour cartridge, now more and more people just present their phone.

    Also minimise the size of the pdf, if pdf is big and they buy a lot of tickets the email might end up too large to be sent or received. We try to keep max to 200kb 

  • Former Member
    Former Member $organization
    Here are some of our PAH templates.
     
    Here are my thoughts
    Print at Home tickets are based on ticket designs. I am trying to limit the amount of ticket designs to one for SYOS, one for GA.
     
    The hard part that I had to learn was how to test PAH for only a show or two if you use TNEW.  If you want to make it available for all shows you do not have to do this step. 
     
    Open LTR_TNEW_DYN_SHIPPING_METHOD
    You have to add in the available shipping method for every production that you do not want to have PAH.
    For example I had to add in one row for postal mailing and another row for will call for the dance production.
    Or you can do it for each Production season or for each performance.
     
    Other than that and having to work with the RAMP team to make sure everything is available the instructions in the help guide are pretty complete.
     
    I think it is worth it to do this in this day and age.
     
    Jason Song
    Scottsdale Arts
    IT Manager
     
    T: 480-425-5340   C: 480-529-4653