Nscan scanner time change coming up...

We had the same issue … The time on a scanner doesn’t  matter    in our NScan setup ( just looks weird for ushers), as  current date/time is read of the server.  There was an .exe file error  ( I think clocknot.exe) that was not allowed to run and update the current date/time settings on a scanner.   

From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Jon Harrison
Sent: Wednesday, March 06, 2013 6:24 AM
To: Sabina Spilkin
Subject: [Tessitura Technical Forum] Nscan scanner time change coming up...

Hi everyone.  I remember that with the last change in time (daylight saving time) none of our scanners correctly updated their time.  I went around and manually changed them all after the fact.  We assumed it'd work automatically.  Does anyone who uses these know if there's a way to make this work automatically like it does on PC's, for instance?  These scanners are small PC's, for all intents and purposes, so it's odd they don't update...

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Just to chime in here and echo Sabina’s note: while the scanners will not automatically change time for DST, N-Scan itself makes no use whatever of the scanner’s date and time setting. The application queries the Tessitura database server whenever it is restarted and checks the server date, which is what it uses to determine which performances to load into its settings. Door open and close times are handled similarly- at the time a ticket is scanned, the time of the scan, again derived from the server, is compared against the open/close times for the performance to determine validity of entry.

So while changing times for DST is aesthetically pleasing, it’s by no means necessary.

Jonathan, when the time change happened on March 10, 2013 , our scanners got reset automatically.  Any ideas ?

Sabina

The updating in conjunction with Daylight Savings may be a feature of the difference between Windows Mobile 6.1 and 6.5 (not to mention older versions such as 5x). I know that I’ve heard both stories now – that scanners do update and that they don’t – so it may very well be a “feature” of which WM version you’re on. Regardless, it won’t affect your devices’ operation with respect to N-Scan.

Thanks Jonathan.  Just checked and our scanners are running Windows Mobile 6.5 …