Not a systemic issue - some users are unable to save Infomaker reports as PDF files. They receive an error pop-up:
"Unable to save report data to <save_location>. Disk may be full or write-protected or PDF capability is not installed"
All client machines are the same build so I don't think there is missing functionality if some users can save to PDF and some can't.
I'll submit a ticket as well just in case it is a real technical issue
Hi try this
Copy the PBVM files from the server your client files sit on to the local drive of the computer with the problems. (Save over the old file if it exists)
Using the Add Printer Wizard add a local printer to the computer, selecting have disk when asked to install software. Browse to the drive that you saved the PBVM folder to, select the drivers folder within this file and then open the .INF file in there.
Select Acrobat Distiller and keep the existing driver, rename the Printer as Sybase DataWindows PS and finish the Wizard.
This should then enable you to save PDF's; it has worked on all computers here that have had this issue.
We at the Pittsburgh cultural Trust have noticed a MAJOR issue with Acrobat 9 with saving as PDF when using the Acrobat Distiller driver that comes with the PBVM files.
By doing some research and talking to the Tessitura Network we attempted to use the HP LaserJet 4055 PS drivers instead of the Acrobat Distiller and PDFs are coming out beautifully and now we can also print out with color when printing reports to color printer, as long as you change the "printer preferences" to use color by default.
I would say follow everything else but install the Acrobat Distiller drivers as they are old.