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V11 client issue

Jeff Stahel
$organization

Hello all,

I am having a bit of trouble with the new V11 client. The issue is that the client launches, allows you to log in, then does not show up. The icon shows it running in the system tray, but you cannot view the client. The only server this works properly on is the database server.

We have the db, card and seat server on one separate network and the  services layer is installed on the trusted network. Also, I have verified that the services layer is accessible from each of the servers on which the client is failing.

Does anybody have any ideas?

Thank you in advance!

Jeff

  • Former Member
    Former Member $organization

    Hello Jeff

    We had similar issue for some of the desktops few days back. we found out it was the issue with wong printer set as default. Tess heldesk's reply as below, this might help...

    This is because the Tessitura client will search for any available printers on the workstation using the Generic/ Text Only driver as a determination as to whether or not a BOCA printer is available.

     

    As it was not a Boca i assume it got confused.

     

    A standard print is set in Devices and Printers in the start menu.



    [edited by: Varsha Karnik at 12:43 AM (GMT -6) on 20 Aug 2012]
  • Former Member
    Former Member $organization

    Is the Tessitura drive mapped on those computers? When I have that problem it usually means the drive is not mapped.

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Varsha Karnik
    Sent: Monday, August 20, 2012 1:45 AM
    To: Gloria Ormsby
    Subject: Re: [Tessitura Technical Forum] V11 client issue

     

    Hello Je

    From: Jeff Stahel <bounce-jeffstahel5025@tessituranetwork.com>
    Sent: 8/17/2012 4:52:36 PM

    Hello all,

    I am having a bit of trouble with the new V11 client. The issue is that the client launches, allows you to log in, then does not show up. The icon shows it running in the system tray, but you cannot view the client. The only server this works properly on is the database server.

    We have the db, card and seat server on one separate network and the  services layer is installed on the trusted network. Also, I have verified that the services layer is accessible from each of the servers on which the client is failing.

    Does anybody have any ideas?

    Thank you in advance!

    Jeff




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization

    If you open a support ticket, we can help you troubleshoot this.

     

    +Ryan Creps

    +Tessitura Network

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Gloria Ormsby
    Sent: Monday, August 20, 2012 7:28 AM
    To: Ryan Creps
    Subject: RE: [Tessitura Technical Forum] V11 client issue

     

    Is the Tessitura drive mapped on those computers? When I have that problem it usually means the drive is not mapped.

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Varsha Karnik
    Sent: Monday, August 20, 2012 1:45 AM
    To: Gloria Ormsby
    Subject: Re: [Tessitura Technical Forum] V11 client issue

     

    Hello Je

    From: Jeff Stahel <bounce-jeffstahel5025@tessituranetwork.com>
    Sent: 8/17/2012 4:52:36 PM

    Hello all,

    I am having a bit of trouble with the new V11 client. The issue is that the client launches, allows you to log in, then does not show up. The icon shows it running in the system tray, but you cannot view the client. The only server this works properly on is the database server.

    We have the db, card and seat server on one separate network and the  services layer is installed on the trusted network. Also, I have verified that the services layer is accessible from each of the servers on which the client is failing.

    Does anybody have any ideas?

    Thank you in advance!

    Jeff




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization

    Check that .net Extended is installed on the client.

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Ryan Creps
    Sent: Monday, August 20, 2012 11:56 AM
    To: Vivino, David
    Subject: RE: [Tessitura Technical Forum] V11 client issue

     

    If you open a support ticket, we can help you troubleshoot this.

     

    +Ryan Creps

    +Tessitura Network

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Gloria Ormsby
    Sent: Monday, August 20, 2012 7:28 AM
    To: Ryan Creps
    Subject: RE: [Tessitura Technical Forum] V11 client issue

     

    Is the Tessitura drive mapped on those computers? When I have that problem it usually means the drive is not mapped.

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Varsha Karnik
    Sent: Monday, August 20, 2012 1:45 AM
    To: Gloria Ormsby
    Subject: Re: [Tessitura Technical Forum] V11 client issue

     

    Hello Je

    From: Jeff Stahel <bounce-jeffstahel5025@tessituranetwork.com>
    Sent: 8/17/2012 4:52:36 PM

    Hello all,

    I am having a bit of trouble with the new V11 client. The issue is that the client launches, allows you to log in, then does not show up. The icon shows it running in the system tray, but you cannot view the client. The only server this works properly on is the database server.

    We have the db, card and seat server on one separate network and the  services layer is installed on the trusted network. Also, I have verified that the services layer is accessible from each of the servers on which the client is failing.

    Does anybody have any ideas?

    Thank you in advance!

    Jeff




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization in reply to David Vivino (Past Member)

    Thank you all. Your input is greatly appreciated. It turned out to be a display issue. For some reason it was attempting to display onto a second monitor. Bizarre, but a simple fix.

     

    Jeff