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V11 client issue

Jeff Stahel
$organization

Hello all,

I am having a bit of trouble with the new V11 client. The issue is that the client launches, allows you to log in, then does not show up. The icon shows it running in the system tray, but you cannot view the client. The only server this works properly on is the database server.

We have the db, card and seat server on one separate network and the  services layer is installed on the trusted network. Also, I have verified that the services layer is accessible from each of the servers on which the client is failing.

Does anybody have any ideas?

Thank you in advance!

Jeff

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  • Former Member
    Former Member $organization

    Is the Tessitura drive mapped on those computers? When I have that problem it usually means the drive is not mapped.

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Varsha Karnik
    Sent: Monday, August 20, 2012 1:45 AM
    To: Gloria Ormsby
    Subject: Re: [Tessitura Technical Forum] V11 client issue

     

    Hello Je

    From: Jeff Stahel <bounce-jeffstahel5025@tessituranetwork.com>
    Sent: 8/17/2012 4:52:36 PM

    Hello all,

    I am having a bit of trouble with the new V11 client. The issue is that the client launches, allows you to log in, then does not show up. The icon shows it running in the system tray, but you cannot view the client. The only server this works properly on is the database server.

    We have the db, card and seat server on one separate network and the  services layer is installed on the trusted network. Also, I have verified that the services layer is accessible from each of the servers on which the client is failing.

    Does anybody have any ideas?

    Thank you in advance!

    Jeff




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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  • Former Member
    Former Member $organization

    Is the Tessitura drive mapped on those computers? When I have that problem it usually means the drive is not mapped.

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Varsha Karnik
    Sent: Monday, August 20, 2012 1:45 AM
    To: Gloria Ormsby
    Subject: Re: [Tessitura Technical Forum] V11 client issue

     

    Hello Je

    From: Jeff Stahel <bounce-jeffstahel5025@tessituranetwork.com>
    Sent: 8/17/2012 4:52:36 PM

    Hello all,

    I am having a bit of trouble with the new V11 client. The issue is that the client launches, allows you to log in, then does not show up. The icon shows it running in the system tray, but you cannot view the client. The only server this works properly on is the database server.

    We have the db, card and seat server on one separate network and the  services layer is installed on the trusted network. Also, I have verified that the services layer is accessible from each of the servers on which the client is failing.

    Does anybody have any ideas?

    Thank you in advance!

    Jeff




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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