V11 client issue

If you open a support ticket, we can help you troubleshoot this.

Is the Tessitura drive mapped on those computers? When I have that problem it usually means the drive is not mapped.

From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Varsha Karnik
Sent: Monday, August 20, 2012 1:45 AM
To: Gloria Ormsby
Subject: Re: [Tessitura Technical Forum] V11 client issue

Hello Je

Hello all,

I am having a bit of trouble with the new V11 client. The issue is that the client launches, allows you to log in, then does not show up. The icon shows it running in the system tray, but you cannot view the client. The only server this works properly on is the database server.

We have the db, card and seat server on one separate network and the  services layer is installed on the trusted network. Also, I have verified that the services layer is accessible from each of the servers on which the client is failing.

Does anybody have any ideas?

Thank you in advance!

Jeff

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