Tessitura Print at Home Service fails after installing Window Update KB2698365

Former Member
Former Member $organization

As you may have seen in recent Forum postings, the Tessitura PAHT Service stopped working upon the application of recent Windows updates, and it has been confirmed by Network Development that the culprit is the Microsoft Update supplied in KB2698365.  Upon applying this update, the PAHT service raised COMException errors that cannot be resolved by restarting the PAHT service.  Microsoft has confirmed that this update has caused issues and has announced that they are preparing a hotfix to correct this.  Upon availability of this hotfix from Microsoft, Network Development will test the update to verify that the problem it causes has been resolved.  Until that time, please ensure that Microsoft Update KB2698365 in not installed on your PAH or Web Servers.

Bob

Bob Bell
Tessitura Network

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