As you may have seen in recent Forum postings, the Tessitura PAHT Service stopped working upon the application of recent Windows updates, and it has been confirmed by Network Development that the culprit is the Microsoft Update supplied in KB2698365. Upon applying this update, the PAHT service raised COMException errors that cannot be resolved by restarting the PAHT service. Microsoft has confirmed that this update has caused issues and has announced that they are preparing a hotfix to correct this. Upon availability of this hotfix from Microsoft, Network Development will test the update to verify that the problem it causes has been resolved. Until that time, please ensure that Microsoft Update KB2698365 in not installed on your PAH or Web Servers.
Bob
Bob BellTessitura Network
Is there any update to this? We had to roll back that update here at the Shaw and I haven't done any since.
John,
Check out hotfix KB2734642. This is suppose to resolve the RDS app crashes on Win7/Server 08 R2 SP1 systems.
Thanks…I finally had an opportunity to apply it and get up to date on the other Windows updates.
John.
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Michelle BlaineSent: Saturday, September 22, 2012 4:08 PMTo: John ChristianSubject: Re: [Tessitura Technical Forum] Tessitura Print at Home Service fails after installing Window Update KB2698365
From: John Christian <bounce-johnchristian8177@tessituranetwork.com>Sent: 9/5/2012 7:44:21 AM
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Did installing this hotfix resolve your issue(s)? I was hoping this might resolve the one(s) we're seeing, but when I saw that this hotfix is supposed to resolve a Remote Data Services issue and not specifically a Remote Desktop Services issue I decided to hold off on installing it.
That was a year ago, but if I remember correctly, it did fix the issue we were having.
You might try it on your test server first.
Good luck.
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Jon HarrisonSent: Tuesday, October 15, 2013 12:01 PMTo: John ChristianSubject: RE: [Tessitura Technical Forum] Tessitura Print at Home Service fails after installing Window Update KB2698365
From: John Christian <bounce-johnchristian8177@tessituranetwork.com>Sent: 10/18/2012 10:16:18 AM