Transactions in Intrix

Hi Brian,

I think you could use the Advanced Search in Tessitura to search by Credit Card No. That would probably get you close.  Another idea… If it has an authorization number, you might be able to match it using t_payment.auth_no.  There may be other options, but those are the two things that come to mind.

Thanks,

David

_______________________________________________________
David Frederick
Database Applications Analyst
Segerstrom Center for the Arts
600 Town Center Drive, Costa Mesa, CA 92626
T (714) 556-2122 x 4067 E DFrederick@SCFTA.org

Hi - we've got a transaction that's in a held status in Transcend. It's a couple weeks old, so we'd like to contact the customer before we release it, but in the Intrix client there's no order number for it. Is there any other way to trace this transaction back to a customer account in Tess?

thanks,

Brian

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You might also see if you can double click on the held transaction in Transcend to open the details window that should show the cardholder/customer name.

Penny Tabor

IT Manager

Midland Center for the Arts

Midland, MI 48640    

From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Heather Kraft
Sent: Tuesday, June 05, 2012 5:31 PM
To: Tabor, Penny
Subject: Re: [Tessitura Technical Forum] Transactions in Intrix

Hey Brian -

You could do a search by the last 4 digits of the credit card in Tessitura and look at any orders that turn up. Most likely its a charge that was released in Tessitura and the hold wasn't taken off in Tessitura and should be no problem to release. The bank tends to release those holds automatically in something like 4-7 days depending on the bank, so it shouldn't make a difference to the customer. It won't be crediting their account or anything like that, just releasing a hold on the funds which if they haven't contacted you about it, probably don't even realize it has been done.

You could also do a search through transcend logs of that day (this can be a groaningly awful task, but can be done) and see where it shows up there and if it is connected to a Tessitura order/customer.

- Heather

Sure…comes in handy sometimes.

Penny

From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Brian Graham
Sent: Thursday, June 07, 2012 4:09 PM
To: Tabor, Penny
Subject: RE: [Tessitura Technical Forum] Transactions in Intrix

Woah. I had no idea that was there. Thanks Penny!