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Transactions in Intrix

Brian Graham
$organization

Hi - we've got a transaction that's in a held status in Transcend. It's a couple weeks old, so we'd like to contact the customer before we release it, but in the Intrix client there's no order number for it. Is there any other way to trace this transaction back to a customer account in Tess?

thanks,

Brian

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  • Former Member
    Former Member $organization

    You might also see if you can double click on the held transaction in Transcend to open the details window that should show the cardholder/customer name.

     

     

    Penny Tabor

    IT Manager

    Midland Center for the Arts

    Midland, MI 48640    

                                         Description: Comptia                                              

     

     

     

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Heather Kraft
    Sent: Tuesday, June 05, 2012 5:31 PM
    To: Tabor, Penny
    Subject: Re: [Tessitura Technical Forum] Transactions in Intrix

     

    Hey Brian -

    You could do a search by the last 4 digits of the credit card in Tessitura and look at any orders that turn up. Most likely its a charge that was released in Tessitura and the hold wasn't taken off in Tessitura and should be no problem to release. The bank tends to release those holds automatically in something like 4-7 days depending on the bank, so it shouldn't make a difference to the customer. It won't be crediting their account or anything like that, just releasing a hold on the funds which if they haven't contacted you about it, probably don't even realize it has been done.

    You could also do a search through transcend logs of that day (this can be a groaningly awful task, but can be done) and see where it shows up there and if it is connected to a Tessitura order/customer.

    - Heather

    From: Brian Graham <bounce-briangraham8283@tessituranetwork.com>
    Sent: 6/5/2012 3:55:10 PM

    Hi - we've got a transaction that's in a held status in Transcend. It's a couple weeks old, so we'd like to contact the customer before we release it, but in the Intrix client there's no order number for it. Is there any other way to trace this transaction back to a customer account in Tess?

    thanks,

    Brian




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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  • Former Member
    Former Member $organization

    You might also see if you can double click on the held transaction in Transcend to open the details window that should show the cardholder/customer name.

     

     

    Penny Tabor

    IT Manager

    Midland Center for the Arts

    Midland, MI 48640    

                                         Description: Comptia                                              

     

     

     

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Heather Kraft
    Sent: Tuesday, June 05, 2012 5:31 PM
    To: Tabor, Penny
    Subject: Re: [Tessitura Technical Forum] Transactions in Intrix

     

    Hey Brian -

    You could do a search by the last 4 digits of the credit card in Tessitura and look at any orders that turn up. Most likely its a charge that was released in Tessitura and the hold wasn't taken off in Tessitura and should be no problem to release. The bank tends to release those holds automatically in something like 4-7 days depending on the bank, so it shouldn't make a difference to the customer. It won't be crediting their account or anything like that, just releasing a hold on the funds which if they haven't contacted you about it, probably don't even realize it has been done.

    You could also do a search through transcend logs of that day (this can be a groaningly awful task, but can be done) and see where it shows up there and if it is connected to a Tessitura order/customer.

    - Heather

    From: Brian Graham <bounce-briangraham8283@tessituranetwork.com>
    Sent: 6/5/2012 3:55:10 PM

    Hi - we've got a transaction that's in a held status in Transcend. It's a couple weeks old, so we'd like to contact the customer before we release it, but in the Intrix client there's no order number for it. Is there any other way to trace this transaction back to a customer account in Tess?

    thanks,

    Brian




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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