Transactions in Intrix

Hi Brian,

I think you could use the Advanced Search in Tessitura to search by Credit Card No. That would probably get you close.  Another idea… If it has an authorization number, you might be able to match it using t_payment.auth_no.  There may be other options, but those are the two things that come to mind.

Thanks,

David

_______________________________________________________
David Frederick
Database Applications Analyst
Segerstrom Center for the Arts
600 Town Center Drive, Costa Mesa, CA 92626
T (714) 556-2122 x 4067 E DFrederick@SCFTA.org

Hi - we've got a transaction that's in a held status in Transcend. It's a couple weeks old, so we'd like to contact the customer before we release it, but in the Intrix client there's no order number for it. Is there any other way to trace this transaction back to a customer account in Tess?

thanks,

Brian

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Hi Brian,

I think you could use the Advanced Search in Tessitura to search by Credit Card No. That would probably get you close.  Another idea… If it has an authorization number, you might be able to match it using t_payment.auth_no.  There may be other options, but those are the two things that come to mind.

Thanks,

David

_______________________________________________________
David Frederick
Database Applications Analyst
Segerstrom Center for the Arts
600 Town Center Drive, Costa Mesa, CA 92626
T (714) 556-2122 x 4067 E DFrederick@SCFTA.org

Hi - we've got a transaction that's in a held status in Transcend. It's a couple weeks old, so we'd like to contact the customer before we release it, but in the Intrix client there's no order number for it. Is there any other way to trace this transaction back to a customer account in Tess?

thanks,

Brian

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!