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NScan

Al Poulus
$organization

Hi Everyone,

We are in the process of purchasing Nscan and I'm putting together an ROI for the project.  I wanted to know if anyone has data showing Nscan decreasing postage expenses (by print-at-home feature)?

Thanks,

Al Poulus

Director, Technology & Theater Operations

Gallo Center for the Arts

Tel : 209-338-5050 | Fax : 209-338-5006

Email : apoulus@galloarts.org

website : www.galloarts.org

 



[edited by: Al Poulus at 3:49 PM (GMT -6) on 23 Jan 2012] * ROI
  • $organization

    Hi Al,

    We installed NSCAN in our brand new 500 seat Theatre when it opened in 2009.  We do 65-70% of our sales to subscribers which are still done on paper tickets, but for our single tickets in this facility in 2011 the breakdown of orders and tickets by delivery method was:

    [Ticket Orders].[Delivery Method] Num Tickets Num Orders
    Hold at Box Office 8,482 4,009
    Normal Delivery Method 18,656 7,902
    Print at Home 8,849 3,879
    Registered Mail 272 103
    Student/Youth Pending 4 2
    Total 36,263 15,895

    So there are the obvious savings on ticket stock, operator time and postage.  But NSCAN also opens up alot of customer service possibilities around ease of ticket replacement and on-line exchanges.  It also gives you real time attendance records so you can see who's arriving and when, to help you plan door time openings and staff rostering.

    It's a great tool to have.

    Cheers

    Dale

     

     

     

  • $organization
    Clean Clean false false false EN-US X-NONE X-NONE

    Thank you, Dale.  This is exactly what I was looking for!

     

    Thanks again,

     

    Al

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Dale Bradbury
    Sent: Monday, January 23, 2012 2:38 PM
    To: Al Poulus
    Subject: Re: [Tessitura Technical Forum] NScan

     

    Hi Al,

    We installed NSCAN in our brand new 500 seat Theatre when it opened in 2009.  We do 65-70% of our sales to subscribers which are still done on paper tickets, but for our single tickets in this facility in 2011 the breakdown of orders and tickets by delivery method was:

    [Ticket Orders].[Delivery Method]

    Num Tickets

    Num Orders

    Hold at Box Office

    8,482

    4,009

    Normal Delivery Method

    18,656

    7,902

    Print at Home

    8,849

    3,879

    Registered Mail

    272

    103

    Student/Youth Pending

    4

    2

    Total

    36,263

    15,895

    So there are the obvious savings on ticket stock, operator time and postage.  But NSCAN also opens up alot of customer service possibilities around ease of ticket replacement and on-line exchanges.  It also gives you real time attendance records so you can see who's arriving and when, to help you plan door time openings and staff rostering.

    It's a great tool to have.

    Cheers

    Dale

     

     

     

    From: Al Poulus <bounce-alpoulus7610@tessituranetwork.com>
    Sent: 1/23/2012 3:40:42 PM

    Hi Everyone,

    We are in the process of purchasing Nscan and I'm putting together an ROI for the project.  I wanted to know if anyone has data showing Nscan decreasing postage expenses (by print-at-home feature)?

    Thanks,

    Al Poulus

    Director, Technology & Theater Operations

    Gallo Center for the Arts

    Tel : 209-338-5050 | Fax : 209-338-5006

    Email : apoulus@galloarts.org

    website : www.galloarts.org

     




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization
    Clean Clean false false false EN-US X-NONE X-NONE

    Dale,

    Can you pull the same report for the years prior to Nscan?


    Thanks,

     

    Al

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Dale Bradbury
    Sent: Monday, January 23, 2012 2:38 PM
    To: Al Poulus
    Subject: Re: [Tessitura Technical Forum] NScan

     

    Hi Al,

    We installed NSCAN in our brand new 500 seat Theatre when it opened in 2009.  We do 65-70% of our sales to subscribers which are still done on paper tickets, but for our single tickets in this facility in 2011 the breakdown of orders and tickets by delivery method was:

    [Ticket Orders].[Delivery Method]

    Num Tickets

    Num Orders

    Hold at Box Office

    8,482

    4,009

    Normal Delivery Method

    18,656

    7,902

    Print at Home

    8,849

    3,879

    Registered Mail

    272

    103

    Student/Youth Pending

    4

    2

    Total

    36,263

    15,895

    So there are the obvious savings on ticket stock, operator time and postage.  But NSCAN also opens up alot of customer service possibilities around ease of ticket replacement and on-line exchanges.  It also gives you real time attendance records so you can see who's arriving and when, to help you plan door time openings and staff rostering.

    It's a great tool to have.

    Cheers

    Dale

     

     

     

    From: Al Poulus <bounce-alpoulus7610@tessituranetwork.com>
    Sent: 1/23/2012 3:40:42 PM

    Hi Everyone,

    We are in the process of purchasing Nscan and I'm putting together an ROI for the project.  I wanted to know if anyone has data showing Nscan decreasing postage expenses (by print-at-home feature)?

    Thanks,

    Al Poulus

    Director, Technology & Theater Operations

    Gallo Center for the Arts

    Tel : 209-338-5050 | Fax : 209-338-5006

    Email : apoulus@galloarts.org

    website : www.galloarts.org

     




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization in reply to Al Poulus

    Hi Al,

    NSCAN went live on the first day of the opening of our new venue.  Prior to that we were in a rented venue where we didn't sell single tickets, so I don't have any comparatives I can give you.  That venue does not have NSCAN so they would have been fulfilling via mail and box office collect only.

    Dale.