Hi Everyone,
We are in the process of purchasing Nscan and I'm putting together an ROI for the project. I wanted to know if anyone has data showing Nscan decreasing postage expenses (by print-at-home feature)?
Thanks,
Al Poulus
Director, Technology & Theater Operations
Gallo Center for the Arts
Tel : 209-338-5050 | Fax : 209-338-5006
Email : apoulus@galloarts.org
website : www.galloarts.org
Dale,
Can you pull the same report for the years prior to Nscan?
Al
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Dale BradburySent: Monday, January 23, 2012 2:38 PMTo: Al PoulusSubject: Re: [Tessitura Technical Forum] NScan
Hi Al,
We installed NSCAN in our brand new 500 seat Theatre when it opened in 2009. We do 65-70% of our sales to subscribers which are still done on paper tickets, but for our single tickets in this facility in 2011 the breakdown of orders and tickets by delivery method was:
[Ticket Orders].[Delivery Method]
Num Tickets
Num Orders
Hold at Box Office
8,482
4,009
Normal Delivery Method
18,656
7,902
Print at Home
8,849
3,879
Registered Mail
272
103
Student/Youth Pending
4
2
Total
36,263
15,895
So there are the obvious savings on ticket stock, operator time and postage. But NSCAN also opens up alot of customer service possibilities around ease of ticket replacement and on-line exchanges. It also gives you real time attendance records so you can see who's arriving and when, to help you plan door time openings and staff rostering.
It's a great tool to have.
Cheers
Dale
From: Al Poulus <bounce-alpoulus7610@tessituranetwork.com>Sent: 1/23/2012 3:40:42 PM
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NSCAN went live on the first day of the opening of our new venue. Prior to that we were in a rented venue where we didn't sell single tickets, so I don't have any comparatives I can give you. That venue does not have NSCAN so they would have been fulfilling via mail and box office collect only.
Dale.