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NScan

Al Poulus
$organization

Hi Everyone,

We are in the process of purchasing Nscan and I'm putting together an ROI for the project.  I wanted to know if anyone has data showing Nscan decreasing postage expenses (by print-at-home feature)?

Thanks,

Al Poulus

Director, Technology & Theater Operations

Gallo Center for the Arts

Tel : 209-338-5050 | Fax : 209-338-5006

Email : apoulus@galloarts.org

website : www.galloarts.org

 



[edited by: Al Poulus at 3:49 PM (GMT -6) on 23 Jan 2012] * ROI
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  • $organization

    Hi Al,

    We installed NSCAN in our brand new 500 seat Theatre when it opened in 2009.  We do 65-70% of our sales to subscribers which are still done on paper tickets, but for our single tickets in this facility in 2011 the breakdown of orders and tickets by delivery method was:

    [Ticket Orders].[Delivery Method] Num Tickets Num Orders
    Hold at Box Office 8,482 4,009
    Normal Delivery Method 18,656 7,902
    Print at Home 8,849 3,879
    Registered Mail 272 103
    Student/Youth Pending 4 2
    Total 36,263 15,895

    So there are the obvious savings on ticket stock, operator time and postage.  But NSCAN also opens up alot of customer service possibilities around ease of ticket replacement and on-line exchanges.  It also gives you real time attendance records so you can see who's arriving and when, to help you plan door time openings and staff rostering.

    It's a great tool to have.

    Cheers

    Dale

     

     

     

Reply
  • $organization

    Hi Al,

    We installed NSCAN in our brand new 500 seat Theatre when it opened in 2009.  We do 65-70% of our sales to subscribers which are still done on paper tickets, but for our single tickets in this facility in 2011 the breakdown of orders and tickets by delivery method was:

    [Ticket Orders].[Delivery Method] Num Tickets Num Orders
    Hold at Box Office 8,482 4,009
    Normal Delivery Method 18,656 7,902
    Print at Home 8,849 3,879
    Registered Mail 272 103
    Student/Youth Pending 4 2
    Total 36,263 15,895

    So there are the obvious savings on ticket stock, operator time and postage.  But NSCAN also opens up alot of customer service possibilities around ease of ticket replacement and on-line exchanges.  It also gives you real time attendance records so you can see who's arriving and when, to help you plan door time openings and staff rostering.

    It's a great tool to have.

    Cheers

    Dale

     

     

     

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